Corrina Padilla
Mesa,AZ
Summary
Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Insurance industry professional experienced in marketing and sales of multiple lines of insurance. Energetic and enthusiastic with demonstrated success in fast-paced and deadline driven environments. Collects and analyzes data, provide cost-effective solutions to meet the needs of clients by recommending suitable insurance products to provide financial security.
Overview
12
12
years of professional experience
Work History
Senior Analyst - Service Desk
HCL Technologies
Tempe, AZ
03.2023 - Current
- Identified needs of customers promptly and efficiently.
- Assisted Agents and Team members with troubleshooting Agent business application issues.
- Provided technical support to Agents and Team members via phone, email, and live chat.
- Stayed current with system information, changes and updates.
- Resolved customer complaints in a timely manner.
Technical Support Call Center Representative
State Farm
Tempe, AZ
10.2021 - 03.2023
- Assisted Agents and Team members with troubleshooting business applications.
- Provided technical support to Agents and Team members via phone, email, and live chat.
- Stayed current with system information, changes and updates.
- Performed data entry into various systems for tracking customer interactions.
- Created accurate documentation on all interactions with clients for future reference.
- Documented detailed notes on all calls received from customers.
- Participated in team meetings to discuss product and service improvements.
Quote and Bind Call Center Rep
State Farm
Tempe, AZ
08.2012 - 10.2021
- Adhered to all company guidelines relating to ethical standards when working with customers.
- Assessed customer needs and provided appropriate insurance solutions.
- Processed applications, endorsements, cancellations, reinstatements, audits, and renewals efficiently and accurately.
- Ensured compliance with state regulations regarding auto insurance policies.
- Participated in continuing education courses related to auto insurance products.
- Provided detailed explanations of coverages, exclusions, limits, and other policy provisions.
- Maintained accurate records of customer interactions including notes on conversations and changes made to accounts.
- Analyzed data from various sources such as credit reports or motor vehicle records when preparing risk assessments for clients.
Education
High School Diploma -
Superior Senior High School
Superior, AZ05-1996
Skills
- Customer Relationship Management
- Data Entry
- Payment Processing
- Quality Assurance
- Technical Support
- Complaint resolution
- Account updating
- Call Control
- Quality Assurance Controls
- Product Knowledge
- Call Center Customer Service
- Providing customer support
- Technical Troubleshooting
- Professional phone voice
- Customer Support
Timeline
Senior Analyst - Service Desk
HCL Technologies
03.2023 - Current
Technical Support Call Center Representative
State Farm
10.2021 - 03.2023
Quote and Bind Call Center Rep
State Farm
08.2012 - 10.2021
High School Diploma -
Superior Senior High School
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