Corrina S. Gibson
Simpsonville,SC
Summary
A forward-thinking, knowledgeable and dedicated customer service professional with extensive experience of different industries. A solid team player with outgoing, positive demeanor, and motivated to maintain customer satisfaction and contribute to company success.
Overview
12
12
years of professional experience
Work History
Front Desk Associate
Fairfield Inn And Suites Marriott
Simpsonville, SC
10.2021 - 03.2022
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Trained and knowledgeable in use of FOSSI software to process reservations, check-ins, check outs, and other daily functions.
- Performed basic daily bookkeeping tasks and collected room deposits, fees and payments.
Bartender
O'Charley's Restaurant & Bar
Simpsonville, SC
06.2021 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Closing Server
O'Charley's Restaurant & Bar
Simpsonville, SC
06.2021 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Front of House Manager
O'Charley's
Simpsonville, South Carolina
09.2021 - Current
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Resolved guests complaints while maintaining positive customer environment.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
Executive Director
Robin's House Class 1 Residential Facility
Dayton, OH
04.2017 - 06.2020
- Worked closely with organizational leadership and CEO to strategically affect operational direction.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Supervised writing of all grant applications and checked information for accuracy prior to submission.
- Recruited new members by networking at community events and distributing promotional materials to attendees.
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
Lawn Maintenance Supervisor
Buckeye Lawn And Landscape/Oheil Irrigation
Centerville, OH
10.2016 - 06.2017
- Kept track of equipment, inventories and system upgrades in order to prepare and present detailed reports to upper management.
- Supervised 20-30 employees and scheduled shifts.
- Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
- Observed guidelines, specifications and detailed instructions to meet strict operational and maintenance regulations.
- Increased productivity by reducing downtime, budgeting effectively, allocating tasks and maintaining high standards of safety and work quality.
Bra Fitting Specialist/Sales Associate
L Brands, Victoria's Secret Beauty
Dayton, OH
09.2015 - 10.2016
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Customer Service Representative Specialist
Zeihler Lawn And Tree Care
Centerville, OH
01.2015 - 09.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
Customer Solutions Specialist
Gregory Pest Solutions
Greenville, SC
06.2014 - 02.2015
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Shelter Coordinator
The Salvation Army Women's Refuge
Greenville, SC
01.2013 - 02.2014
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Developed and created programs and monitored effectiveness against individual participant needs.
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Referred families to shelters, legal resources and educational programs.
- Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
- Assisted Social Services Director with researching grants and grant writing tasks.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
Warehouse Forklift Operator
Benore Logistics Systems, INC.
Greer, SC
05.2011 - 12.2012
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets, and staged pallets and loads into truck when ready for shipment.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Transported stowed product inventory to various locations throughout unit, labeling and replenishing inventory items, making boxes and loading and unloading trailers to keep stock in proper condition.
- Inspected equipment for defects and performed repairs or maintenance tasks.
- Unloaded materials and goods at designated locations for best project availability.
- Turned in paperwork outlining orders for inspection before loading, marking load tickets for out of stock items, withholding or completing orders as necessary and inspecting trucks before departure.
- Observed safety procedures and practices to prevent injury.
- Located materials and supplies by pulling and verifying items on production orders.
- Cleaned, sanitized and maintained equipment and storage areas to comply with health regulations and quality standards.
Education
Applied Psychology
Sinclair Community College
Dayton, OHHigh School Diploma -
Mauldin High School
Mauldin, SC06.2010
Skills
- Delegating Assignments and Tasks
- Resolving Disputes
- Exceptional Communicator
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
Timeline
Front Desk Associate
Fairfield Inn And Suites Marriott
10.2021 - 03.2022
Front of House Manager
O'Charley's
09.2021 - Current
Bartender
O'Charley's Restaurant & Bar
06.2021 - Current
Closing Server
O'Charley's Restaurant & Bar
06.2021 - Current
Executive Director
Robin's House Class 1 Residential Facility
04.2017 - 06.2020
Lawn Maintenance Supervisor
Buckeye Lawn And Landscape/Oheil Irrigation
10.2016 - 06.2017
Bra Fitting Specialist/Sales Associate
L Brands, Victoria's Secret Beauty
09.2015 - 10.2016
Customer Service Representative Specialist
Zeihler Lawn And Tree Care
01.2015 - 09.2015
Customer Solutions Specialist
Gregory Pest Solutions
06.2014 - 02.2015
Shelter Coordinator
The Salvation Army Women's Refuge
01.2013 - 02.2014
Warehouse Forklift Operator
Benore Logistics Systems, INC.
05.2011 - 12.2012
Applied Psychology
Sinclair Community College
High School Diploma -
Mauldin High School
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