Summary
Overview
Work History
Education
Skills
Timeline
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Corrine Collins-Tierney

New Port Richey,FL

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

26
26
years of professional experience

Work History

Customer Service Representative

Pasco County Property Appraiser
Land O' Lakes, FL
01.1998 - Current
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Engaged in conversation with customers to understand needs, resolve issues and answer questions.
  • Coordinated with internal teams to ensure timely and successful solutions according to client needs.
  • Developed positive relationships with customers through friendly interactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Customer Service Supervisor

Pasco County Property Appraiser
Land O' Lakes, FL
01.2022 - Present
  • Recruited qualified personnel when needed for open positions within the department.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Created training manuals to resolve simple and complex customer issues.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Interviewed, hired and trained staff to meet company objectives.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Assisted in developing training materials for new hires as well as existing employees.
  • Identified areas of improvement in the customer service process and developed strategies to address them.
  • Provided guidance and support to junior customer service representatives, including coaching and mentoring.
  • Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
  • Supervised and trained customer service staff to ensure excellent customer service delivery.
  • Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
  • Collaborated closely with upper management on projects involving new initiatives or improvements within the department.

Education

High School Diploma -

Brentwood Ross High School
Brentwood, NY
06-1985

Liberal Arts and General Studies

Suffolk Community College
Brentwood, NY

Liberal Arts and General Studies

Pasco Hernando Community College
Port Richey, FL

Skills

  • Paperwork Processing
  • Account updating
  • Data Entry
  • Complaint resolution
  • Problem-solving abilities
  • Courteous demeanor
  • Complaint Handling
  • Microsoft Outlook
  • Receiving support
  • Conflict Resolution
  • Customer consulting

Timeline

Customer Service Supervisor

Pasco County Property Appraiser
01.2022 - Present

Customer Service Representative

Pasco County Property Appraiser
01.1998 - Current

High School Diploma -

Brentwood Ross High School

Liberal Arts and General Studies

Suffolk Community College

Liberal Arts and General Studies

Pasco Hernando Community College

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Corrine Collins-Tierney