Corrine D'Onofrio
North Ridgeville,OH
Summary
Dynamic and organized professional with extensive experience at O'Neill Healthcare Bay Village, excelling in front desk operations and customer relations. Proven ability to streamline administrative processes and enhance service delivery. Skilled in billing and invoicing, complemented by strong communication and multitasking abilities, ensuring efficient office management and client satisfaction.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
21
21
years of professional experience
Work History
Receptionist/AP
O'Neill Healthcare Bay Village
05.2010 - Current
- Managed front desk operations, ensuring efficient visitor check-in and welcome new residents' and families to the facility.
- Coordinated communication between patients and healthcare staff, enhancing overall service delivery.
- Trained new reception staff on office protocols and customer service standards to ensure consistency.
- Process and file invoices for the facility, pay invoices and process credit card statements.
- Order office supplies for the facility.
- Answer phones in a timely manner, communicate information to the correct staff, and transfer calls to the correct staff members.
- Oversaw inventory management of office supplies, optimizing resource availability and minimizing costs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
STNA
Oakridge Nursing Home
01.2009 - 05.2010
- Assisted residents with daily living activities, promoting independence and dignity.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Collaborated with multidisciplinary teams to develop personalized care plans for residents.
- Trained and mentored new staff on best practices in resident care and safety protocols.
- Implemented infection control measures, ensuring compliance with health regulations and standards.
- Documented patient progress accurately, enhancing communication among healthcare providers.
- Assisted with patient transfer and ambulation.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Contributed to an inclusive environment by treating all patients with respect and cultural sensitivity.
STNA
Lutheran Home at Concord Reserve
04.2007 - 01.2009
- Assisted patients in daily activities, promoting their independence and dignity.
- Kept accurate records of patients' care, condition, and progress.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
- Maintained accurate documentation of patient care, facilitating effective communication among healthcare team members.
- Demonstrated adaptability by caring for a diverse range of patients with varying needs.
- Coordinated mealtime assistance for patients requiring feeding support, ensuring proper nutrition intake daily.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Safely transported patients throughout the facility using proper transfer techniques and equipment.
- Participated in professional development opportunities to stay current in STNA best practices and industry trends.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
STNA
Olmsted Manor
05.2006 - 04.2007
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Assisted residents with daily living activities, promoting independence and dignity.
- Assisted with patient transfer and ambulation.
- Maintained accurate documentation of patient care, facilitating effective communication among healthcare team members.
- Demonstrated adaptability by caring for a diverse range of patients with varying needs.
Deli Clerk/Retail Cashier
Convenience Store
10.2005 - 05.2006
- Assisted customers with deli product selection and prepared custom orders.
- Maintained cleanliness and organization of deli workstation to ensure compliance with health standards.
- Collaborated with team members to optimize inventory management and reduce waste.
- Operated slicers, scales, and other equipment efficiently while adhering to safety protocols.
- Trained new employees on deli operations, food safety practices, and customer service techniques.
- Enhanced product presentation by arranging items attractively in display cases to increase sales appeal.
- Handled cash transactions accurately, ensuring an efficient checkout process for customers.
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
Cashier
Speedway Gas Station
05.2005 - 10.2005
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cash register accountability through regular audits and reconciliations.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Collaborated with team members to optimize service delivery during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes, also stocks cooler when products were low.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Collect inside and outside trash throughout the day and place in trash collector.
- Monitor the gas pumps to ensure payment is make and no drive offs occur.
- Cook and stock hot food throughout the day on a as needed basis.
Education
High School Diploma -
Kane Area High School
Kane, PA06-1997
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Office administration
- File management
- Administrative support
- Mail handling
- Multi-line telephone operation
- Document management
- Clerical support
- Supply management
- Front desk operations
- Call redirection
- Microsoft office
- Billing and invoicing
- Basic math
- Supply ordering
Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteTimeline
Receptionist/AP
O'Neill Healthcare Bay Village
05.2010 - Current
STNA
Oakridge Nursing Home
01.2009 - 05.2010
STNA
Lutheran Home at Concord Reserve
04.2007 - 01.2009
STNA
Olmsted Manor
05.2006 - 04.2007
Deli Clerk/Retail Cashier
Convenience Store
10.2005 - 05.2006
Cashier
Speedway Gas Station
05.2005 - 10.2005
High School Diploma -
Kane Area High School