Corrine Ehrhardt
Rosemount,MN
Summary
Dynamic professional with extensive experience at FedEx, specializing in international customs regulations and compliance monitoring. Proven track record in enhancing documentation accuracy and streamlining customs clearance procedures. Adept at fostering customer relationships while ensuring quality assurance in service delivery. Committed to achieving operational excellence and resolving complex issues efficiently.
Overview
26
26
years of professional experience
Work History
Senior International Documents Agent
FedEx
Minneapolis, Minnesota
08.2015 - Current
- Completed paperwork related to international customs regulations accurately.
- Provided guidance on international customs regulations related to imports and exports.
- Assisted in resolving issues related to international customs regulations.
- Provided guidance on best practices related to customs clearance procedures for international shipments.
Service Assurance Agent
FedEx
Minneapolis, Minnesota
05.2003 - 07.2015
- Monitored service levels to ensure compliance with company standards.
- Collaborated with team members to streamline operational processes.
- Conducted quality checks on shipments to maintain service integrity.
- Utilized FedEx systems to document service requests efficiently.
Customer Service Agent
FedEx
Minneapolis, Minnesota
06.1999 - 07.2003
- Assisted customers with inquiries about shipping options and package tracking.
- Processed incoming and outgoing packages using FedEx shipping software.
- Resolved customer complaints by providing accurate information and solutions.
- Educated customers on packaging requirements and shipping policies.
Education
Bachelor of Arts - Communications
Metropolitan State University
Saint Paul, MN05-2011
Skills
- International customs regulations
- Customs clearance procedures
- Compliance monitoring
- Documentation accuracy
- Quality assurance
- Customer relationship management
References
References available upon request.
Timeline
Senior International Documents Agent
FedEx
08.2015 - Current
Service Assurance Agent
FedEx
05.2003 - 07.2015
Customer Service Agent
FedEx
06.1999 - 07.2003
Bachelor of Arts - Communications
Metropolitan State University
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