Hi, I’m
Corrine Fitzgerald
Program Manager
Huntsville,AL
Summary
Passionate and driven Program Manager with 10+ years of dedicated service to Military Families. An innovative problem-solver with the ability to balance the requirements of the mission with the needs of the client. Strong desire to continuously learn and implement new skills. Expert in adapting to new and changing environments with professional and team-driven mentality. Career supported by a Bachelor's of Communication and Psychology.
Overview
11
years of professional experience
Work History
HIRING OUR HEROESFort Cavazos, TX
Program Manager, Military Spouse Fellowships
09.2022 - Current
Job overview
- Managed program coverage of TX, AR, LA, OK, CO and MS for nationwide Military Spouse Fellowship Programs and the Department of Defense's Military Spouse Career Accelerator Pilot (MSCAP). Recruited military spouses into the program, evaluated candidates for career readiness, and helped place candidates into fellowships and employment opportunities, leading to 800+ military spouses in meaningful employment for 2023 and 2024.
- Empowered 500+ military spouses with career-ready knowledge and skills through virtual training and mentorship to find meaningful employment, leading to over 200 military spouses being placed in Military Spouse Fellowships within program coverage area. Surpassed annual goals by 118% for 2023.
- Developed processes for lead generation, leveraging outreach at hiring fairs throughout central Texas, strategic sourcing of company contacts, and consistent engagement through varying communication methods, leading to 40% increase year over year in new company engagement between 2022 and 2023.
- Efficiently utilized CRM software for effective client engagement, leading to 94% open rate on communications.
- Created 3+ hours of onboarding curriculum and presented biweekly Fellows Orientation, ensuring preparation of all program fellows for 12 weeks of professionalism and skills development during their fellowships.
- Within an ever-evolving workplace environment, provided additional support coverage for national program over VA, DC, MD, and CO.
ARMY COMMUNITY SERVICEFort Cavazos (Hood), TX
Employment Readiness Program Social Services Assistant
12.2021 - 09.2022
Job overview
- This government service (GS) position was within the Employment Readiness Program (ERP), serving Military Spouses, Transitioning Service Members, Military Veterans and Dependents, to aid clients in accessing meaningful employment opportunities through career training, education and certification resources, and networking with employers.
- Developed network of local employers and national businesses to provide access to employment opportunities for clients; coordinated with federal and state organizations to ensure client accessibility to employment-related trainings, resources, certifications, and licenses.
- Created and distributed marketing materials, including flyers and brochures, and developed manual providing information on community resources across the county, available to Military Families.
- Conducted assessments, interviews, and outreach activities with clients to develop person-centered plans for employment support.
- Maintained records of consumer employment activity and enhanced organizational filing system, resulting in improved accessibility and efficiency.
- Produced high-quality communications for internal and external use, including distribution of daily emails to all enrolled clients with job vacancy information, upcoming training development options, and job fairs.
- Facilitated Office productivity, coordinating personnel schedules, quality reviews of office documentation, avoiding delays, recommending procedural improvements, and maximizing team productivity.
CHILD AND FAMILY BEHAVIORAL HEALTH SYSTEMFort Moore (Benning), GA
Clinical Social Services Assistant
04.2018 - 07.2021
Job overview
- This government service (GS) position was located within the Behavioral Health Department at Martin Army Community Hospital, serving Military Spouses, Military Retirees, and Military Dependents.
- Evaluated patients experiencing crisis for potential safety risks or concerns daily and conducted an average of 3 intake assessments for patients engaging in psychotherapy and psychological testing per week.
- Maintained accurate documentation of employee training, credentialing, attendance information, and scheduling in 7 different databases for 15 unit staff members.
- Utilizing effective oral communication methods, co-facilitated 2 group therapy sessions per week to enhance medical process knowledge and improve mental health of patients.
- Co-founded a weekly yoga group for Soldiers, with an average of 10 patients per week, to improve mental and physical wellness for the local military community and hospital staff.
ARMY SUBSTANCE ABUSE PROGRAMKaiserslautern, Germany
Social Services Assistant
08.2015 - 11.2016
Job overview
- This government service (GS) position was located within the Army Substance Abuse Program (ASAP), which provided services to Active-Duty Army Soldiers and military units.
- Coordinated client care, ensured effective continuity of care and appropriate hand-offs between medical and social service agencies on and off the installation, and provided consistent communication with agencies or personnel to ensure that the commitments for assistance have been met.
- Standardized program procedures and organizational support leading to improved accuracy of documentation and served as the only Social Services Assistant for 3 military installations: Baumholder, Landstuhl, and Kaiserslautern.
- Networked with organizations internal and external to the installation to coordinate referrals for addiction services based on individual client needs and preferences.
ARMY COMMUNITY SERVICEBaumholder, Germany
Unit Service and Community Information Coordinator
09.2014 - 09.2015
Job overview
- This contracted position was located within Army Community Service, which served Military members, Military Spouses, and Military Dependents.
- Enhanced communication methods by creating program flyers, developing informational marketing materials, and maintaining the Baumholder ACS Facebook Page, leading to increased participation in program events.
- Developed and established an alternate worksite at a location convenient to Military Members and Families to improve customer service and satisfaction.
- Accumulated and synchronized monthly calendar of events for 18 programs within ACS, and external military support organizations, leading to increased program engagement.
- Presented 5+ hours per week of informational training for clients on program initiatives and local events.
Education
UNIVERSITY OF MONTEVALLO
Bachelor of Science from Communication, Psychology
Skills
- Program Development
- Case Management
- Teamwork and Collaboration
- Networking and Outreach
- Training and Development
- Oral & Written Communication
- Administrative Support
- Customer Focus
Awards
- Certificate of Excellence, For impactful customer service, 2021
- Civilian Service Commendation Medal, For superior performance of duties, 2020
- Certificate of Achievement, For emotional wellness support of staff during COVID-19 pandemic, 2020
Timeline
Program Manager, Military Spouse Fellowships
HIRING OUR HEROES
09.2022 - Current
Employment Readiness Program Social Services Assistant
ARMY COMMUNITY SERVICE
12.2021 - 09.2022
Clinical Social Services Assistant
CHILD AND FAMILY BEHAVIORAL HEALTH SYSTEM
04.2018 - 07.2021
Social Services Assistant
ARMY SUBSTANCE ABUSE PROGRAM
08.2015 - 11.2016
Unit Service and Community Information Coordinator
ARMY COMMUNITY SERVICE
09.2014 - 09.2015
UNIVERSITY OF MONTEVALLO
Bachelor of Science from Communication, Psychology
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CulturePaid time offAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
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