Corrine Hopson
Baytown,Texas
Summary
Well-rounded Office Professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
9
9
years of professional experience
Work History
CSR
Source One South
La Porte, TX
08.2023 - 04.2024
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Reviewed and inspected incoming shipments for compliance with quality assurance standards.
- Verified accuracy of data entry into the computer system.
- Developed and implemented procedures for inspecting, testing and evaluating the precision and accuracy of products and production equipment.
- Prepared reports summarizing quality assurance activities, including number of units tested, rejected units, scrap rate.
- Ensured that all documents associated with the Quality Control process were accurate and up-to-date.
- Maintained a safe working environment by adhering to safety regulations at all times.
- Performed root cause analysis on any defects found during inspection process.
- Participated in continuous improvement projects focused on increasing efficiency within the Quality Control department.
Lead CSR
Geodis Distribution Service
Baytown, TX
01.2023 - 08.2023
- Provided expert customer service and support to customers, including troubleshooting technical issues.
- Maintained accurate records of customer interactions and transactions.
- Assisted in the development and implementation of customer service policies and procedures.
- Trained new customer service representatives on company policies and procedures.
- Analyzed operational trends using data from CRM systems to make recommendations for continuous improvement of our services.
- Facilitated internal knowledge sharing sessions for team members to ensure consistency in providing quality services across all channels of communication with customers.
Lead CSR
NFI Industries
Baytown, TX
09.2020 - 11.2022
- Provided expert customer service and support to customers, including troubleshooting technical issues.
- Maintained accurate records of customer interactions and transactions.
- Assisted in the development and implementation of customer service policies and procedures.
- Upheld high standards of customer services by responding to inquiries, needs and problems.
- Maximized customer satisfaction by handling customer email and telephone interactions.
- Maintained and exceeded performance and quality standards, meeting customer support objectives.
- Troubleshot customer issues using remote access software tools.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Processed customer account changes with proprietary software.
- Documented, tracked and monitored customer issues in CRM to foster resolution.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Office Clerk
Miller Contractors
Woodriver, IL
03.2019 - 07.2020
- Kept office records organized and supplies well-stocked for optimal team performance.
- Documented and routed business correspondence to manage office paperwork.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Supported office clerical functions using word processing and other software, email and office machines.
- Strictly adhered to confidentiality protocol regarding client information and documents.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Organized training materials and user manuals to promote onboarding sessions.
Payroll Clerk
Taylor Enterprises
Houston, TX
09.2018 - 02.2019
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
- Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
- Onboarded new employees in time reporting and payroll systems.
- Managed payroll for temporary, hourly, and salaried employees.
- Processed rehires, transfers, terminations, garnishments and withholdings.
- Established employee payroll files and updated existing files with new information.
- Identified, researched and resolved issues with hours worked.
- Managed weekly payroll duties and submitted data to payroll contractor.
Office Payroll Clerk
Performance Contractors
Deer Park, TX
04.2017 - 07.2018
- Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
- Onboarded new employees in time reporting and payroll systems.
- Managed weekly payroll duties and submitted data to payroll contractor.
- Verified available hours against listed amounts when calculating leave time.
- Kept office records organized and supplies well-stocked for optimal team performance.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Strictly adhered to confidentiality protocol regarding client information and documents.
Sales Associate
JC Penney's
Houston, AL
06.2015 - 03.2017
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Built trusting relationships with customers by making personal connections.
- Met merchandise processing standards and maintained organized and accessible work area.
- Processed orders through company system and coordinated product deliveries.
- Worked with fellow sales team members to achieve group targets.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Education
High School Diploma -
Sterling High School
Skills
- Professional and mature
- Team collaboration
- Scanning and copying
- Relationship building
- Work ethic
- Database entry
- Maintaining files
- Computer competency
- Examining information
- Data entry
- Producing reports
- Active listening
- Communication
Timeline
CSR
Source One South
08.2023 - 04.2024
Lead CSR
Geodis Distribution Service
01.2023 - 08.2023
Lead CSR
NFI Industries
09.2020 - 11.2022
Office Clerk
Miller Contractors
03.2019 - 07.2020
Payroll Clerk
Taylor Enterprises
09.2018 - 02.2019
Office Payroll Clerk
Performance Contractors
04.2017 - 07.2018
Sales Associate
JC Penney's
06.2015 - 03.2017
High School Diploma -
Sterling High School
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