Corrine Jackson
Summary
Client Service Associate with exceptional organizational skills and a proven track record of delivering outstanding customer service. Adept at building rapport with diverse clientele and effectively addressing their needs. Eager to leverage dedication and strong work ethic in a role that values commitment and excellence.
Overview
9
9
years of professional experience
Work History
4th grade general ed teacher
Anne Arundel county schools
09.2019 - Current
- Meade middle school – ELA teacher (2022-2024)
- Crofton elementary school- 2nd grade (2021-2022)
- Teacher assistant- Meade middle school (2018-2020)
Customer Service Representative
Dynasplint Systems
Severna Park, MD
01.2018 - 06.2019
- Conferred with customers by telephone or in person to provide information about products or services, and take orders.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed positive relationships with customers through friendly interactions.
- Exceeded established service goals while leveraging customer service, sales, and employee management best practices.
Department Manager
Wal-Mart Supercenter
Hanover, Maryland
07.2016 - 01.2018
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Balanced workloads to meet targets without overtaxing employees.
- Monitored inventory levels, ensuring optimal stock and minimizing waste.
- Handled shift overstock, restocking, and inventory control.
- Coordinated with suppliers and vendors to negotiate contracts and secure favorable terms.
- Resolved customer complaints and issues promptly and professionally.
Education
Bachelor of science - educational studies
Grand Canyon university
phoenix, AZ01.2021
Skills
- Ability to build good working relationships
- Good organizational skills
- Supervising group activities
- Flexibility
- Conflict resolution
- Conducting administrative tasks
Skills
- Ability to build good working relationships with both pupils and adults
- Good organizational skills
- Supervising group activities
- Flexibility and creativity
- Enjoy working with children
- Lesson planning
- Conducting administrative tasks
Timeline
4th grade general ed teacher
Anne Arundel county schools
09.2019 - Current
Customer Service Representative
Dynasplint Systems
01.2018 - 06.2019
Department Manager
Wal-Mart Supercenter
07.2016 - 01.2018
Bachelor of science - educational studies
Grand Canyon university
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