Summary
Overview
Work History
Skills
Certification
References
Timeline
Generic

Corrine Lloyd

Saginaw,MI

Summary

Organized Patient Service Representative with 2 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Consumer Medication Coordinator

Genoa Healthcare
07.2022 - 05.2024
  • Maintained detailed documentation of consumer communication, consumer issues and resolutions, medication tracking for mailed prescriptions , and steps taken to complete Prior Authorizations for consumers on behalf of Dr. office.
  • Enhanced patient satisfaction with personalized medication packaging, medication shipping, medication tracking, and refill due calls.
  • Assisted patients in overcoming barriers to medication adherence through tailored solutions and support strategies.
  • Provided exceptional customer service while maintaining patient confidentiality and adhering to HIPAA regulations.
  • Acted as liaison among clinic staff, physicians, pharmacy, and consumer in service matters and issue resolution.
  • Communicated with patients, ensuring that medication list, insurance, and demographic information remained up to date.
  • Developed strong relationships with healthcare team members, fostering a collaborative approach to patient care.
  • Improved patient medication adherence by closely monitoring and coordinating prescription refills.

Pharmacy Operations Manager

Walgreens
05.2021 - 07.2022
  • Increased customer satisfaction by enhancing communication between pharmacists, technicians, and customers.
  • Maintained compliance with all regulatory requirements, ensuring timely completion of audits and inspections without significant findings.
  • Enhanced employee engagement and performance through regular feedback sessions, performance reviews, and professional development opportunities.
  • Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
  • Addressed non-clinical patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.

Certified Pharmacy Technician

Walgreens
04.2013 - 07.2022
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Resolved third-party billing, computer system and customer service issues.

Skills

  • Prescription Processing
  • HIPAA Compliance
  • Medication Dispensing
  • Insurance Billing
  • Patient Safety
  • Electronic Medical Record Software
  • Insurance Verification
  • Customer Service
  • Active Listening
  • Data Entry
  • Problem Resolution

Certification

  • Certified Pharmacy Technician, 2013 - current

References

Jamie Deason, RPh 

(270) 875-6550 - jamie@poolespharmacycare.com


Robin Roach, RPh

(270) 836-0487 - puglover@twc.com


Alyshia Johnson, Training Specialist, Charleston County Consolidated 911

(843) 801-7115 - linvillealyshia@gmail.com 


Ashley Grooms, Area Manager, Genoa Healthcare

(423) 258-8529 - agrooms@genoahealthcare.com

Timeline

Consumer Medication Coordinator

Genoa Healthcare
07.2022 - 05.2024

Pharmacy Operations Manager

Walgreens
05.2021 - 07.2022

Certified Pharmacy Technician

Walgreens
04.2013 - 07.2022

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Corrine Lloyd