Corrine Machost (Simone)
McKinney
Summary
Professional communicator and UX-focused content specialist who designs clear, user-centered documentation that enhances product usability. Experienced in instruction writing, usability testing, and information architecture, with a strong foundation in editing, proofreading, and content design. Adept at creating structured, scalable content—including release notes, product feature highlights, and web-based documentation—using HTML, XML, and version control systems. Passionate about simplifying complex systems into intuitive user experiences that drive engagement and reduce friction.
Overview
10
10
years of professional experience
Work History
Technical Writer - Content Strategy & Field Learning Support
Northwestern Mutual
Milwaukee, WI
02.2025 - 04.2026
- Transitioned internally to assist in managing the Linknet website, streamlining advisor and team access to critical resources that supported daily operations and client services.
- Developed and deployed a scalable taxonomy framework for Linknet, aligning 430+ SMEs on standardized heuristics and UX patterns to improve consistency and lower maintenance burden.
- Designed and selected stock images to enhance card block visuals, increasing audience engagement with event content while ensuring consistent branding across 200+ event descriptions.
- Managed enterprise-wide annual reviews of 2,200+ Linknet pages and 9,380+ documents to ensure accuracy and clarity, restoring field advisor trust and confidence in the site as a reliable source of information.
- Partnered with SMEs and page owners across the home office to complete content reviews through working sessions and shared documentation, streamlining collaboration and ensuring timely updates.
- Analyzed and reported monthly page engagement metrics, categorizing visitors (unique users, home office staff, field representatives, and contractors) to guide business partners in optimizing content for target audiences.
Technical Writer - Mutual Knowledge
Northwestern Mutual
Milwaukee, WI
02.2024 - 02.2025
- Assisted in authoring and maintaining 1,000+ SOPs, guides, knowledge articles, and A-Z index entries in the home office knowledge management portal, improving cross-team consistency and reducing procedural errors.
- Partnered with senior leadership to design and update learning content across business units, aligning materials with corporate training goals and increasing learner engagement scores.
- Led a company-wide migration of the Document Management System (DMS) to a more scalable platform, ensuring 100% of documentation was transitioned with minimal downtime and creating over 30 standardized templates for various use cases.
- Mentored 10+ team members on leveraging AI tools for content creation and process automation, reducing content development time and improving workflow efficiency.
Information Architect - Training & Process Development
MOHELA
Chesterfield, MO
05.2023 - 02.2024
- Architected structured information frameworks for federal student aid programs-including Subsidized Stafford Loans, TEACH Grants, Parent PLUS Deferment, Income-Driven Repayment Plans, and Debt Management Services-designing standardized SOP models, content hierarchies, and cross-referenced process documentation to improve consistency, traceability, and regulatory alignment.
- Designed and governed secure content ecosystems under Secret-level clearance, implementing version control, compliance validation workflows, and structured documentation standards to ensure accuracy and federal regulatory adherence for highly sensitive information assets.
- Transformed procedural knowledge into scalable learning systems by developing modular call scripts and interactive training architecture, increasing knowledge retention and improving usability metrics by 35%, while contributing to a 10% reduction in employee turnover.
- Partnered with Instructional Design and eLearning teams to align content models with curriculum architecture, ensuring structured information flow, learning-object reusability, and consistent metadata tagging across multimedia training assets.
- Established a centralized knowledge architecture within SharePoint, defining taxonomy, navigation schema, governance standards, and content lifecycle workflows to replace fragmented storage practices and improve enterprise-wide content discoverability.
- Missouri Higher Education Loan Authority
Technical Writer Consultant - Corporate Social Responsibility
Silicon Valley Bank
Chandler, AZ
05.2022 - 05.2023
- Led the design and optimization of CSR policy and procedural documentation, reducing compliance errors by 15% and enhancing audit readiness across Corporate Social Responsibility and Finance Automation functions.
- Partnered with cross-functional leaders to author and standardize critical CSR content-grant applications, employee match programs, charitable giving policies, and SVB Foundation forms-ensuring operational clarity and regulatory alignment.
- Translated complex federal requirements, including the Community Reinvestment Act (CRA), into actionable, user-friendly procedures through targeted SME interviews and stakeholder collaboration.
- Developed platform-specific documentation for donation, volunteer, and grant management systems (e.g., Benevity), enabling seamless adoption across teams and driving process efficiency.
- Acted as a strategic content advisor, influencing CSR workflows and documentation practices to support organizational goals and compliance excellence.
Technical Writer - HR Training & Compliance Documentation
Wells Fargo
Tempe, AZ
06.2021 - 05.2022
- Contributed to the development and controlled maintenance of a 900+ document HR governance framework, partnering with Legal to ensure policy alignment, regulatory compliance, and formal sign-off across workforce lifecycle documentation.
- Authored and maintained HR knowledge base documentation addressing employee benefits, leave policies (including FMLA), payroll procedures, and workplace conduct standards, ensuring policy alignment, regulatory accuracy, and enterprise-wide accessibility.
- Redesigned internal guidance materials to align with governance standards and digital workflows, increasing engagement with ServiceNow and Workday self-service tools while reducing dependency on direct HR support.
Technical Writer - Specialized Loss Division
York Risk Services Group
Dallas, TX
01.2016 - 04.2020
- Drafted and standardized claim status update reports for carrier review, ensuring accurate documentation of loss investigations, reserve updates, coverage determinations, and claim progression in alignment with carrier guidelines.
- Partnered with property & casualty adjusters to document investigative findings, claim activity, and financial updates-improving transparency, consistency, and compliance across specialized loss files.
- Developed user guides and workflow documentation for Aestiva expense reporting and invoicing processes, strengthening financial controls, improving billing accuracy, and supporting timely reimbursement and audit compliance.
Education
Bachelor of Arts - Communications
The University of Texas At Dallas
Richardson, TX05-2018
Skills
- Adobe Analytics
- Adobe Workfront
- API Documentation
- Confluence
- GitHub
- Google Workspace
- HTML/CSS
- Jira
- LMS Platforms
- MadCap Flare
- Markdown
- Microsoft Azure (CLX)
- Microsoft Excel
- Microsoft Word
- OpenText (WEM)
- Optimizely
- SharePoint
- Workday
- Zendesk
Timeline
Technical Writer - Content Strategy & Field Learning Support
Northwestern Mutual
02.2025 - 04.2026
Technical Writer - Mutual Knowledge
Northwestern Mutual
02.2024 - 02.2025
Information Architect - Training & Process Development
MOHELA
05.2023 - 02.2024
Technical Writer Consultant - Corporate Social Responsibility
Silicon Valley Bank
05.2022 - 05.2023
Technical Writer - HR Training & Compliance Documentation
Wells Fargo
06.2021 - 05.2022
Technical Writer - Specialized Loss Division
York Risk Services Group
01.2016 - 04.2020
Bachelor of Arts - Communications
The University of Texas At Dallas