Corrine Mcafoose
Crown Point,IN
Summary
Service-driven Head Bartender drawing from broad knowledge of cocktails, craft beers and ciders to provide targeted, customer-oriented service. Detailed inventory manager, coordinating product stocking and shipments. Team-oriented leader with clear communication and collaborative approach to workplace administration.
Enthusiastic restaurant professional with expertise in mixology, beer, liquor and wine along with solid background in team leadership and business decision making. 20 years in field with strong desire to drive business success.
Overview
25
25
years of professional experience
Work History
Lead Bartender
White Rhino Bar And Grill
Dyer, IN
03.2018 - Current
- Closed out cash register and prepared cashier report at close of business.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Consulted with managers to organize special events and promotions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Decreased waste, following strict recipes and drink measurement protocol.
- Implemented drink prep procedures that significantly reduced wasted stock.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Trained numerous new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Improved and applied social media marketing strategies to increase patronage.
- Set up glassware, liquor and other necessary supplies for special events.
Restaurant Manager
Steak N Shake
Schererville, IN
04.1999 - 04.2020
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Led and directed team members on effective methods, operations and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Prepared for and executed new menu implementations.
- Actively participated in ongoing customer service programs to build sales and rapport in community.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Controlled purchases and inventory by negotiating prices and contracts with over 8 vendors.
- Carefully developed lucrative annual food and beverage marketing plan and strict budget to maximize profits.
- Achieved highest employee retention rate in region.
- Promoted business through participation in and sponsorship of community events.
Education
Medical Billing And Coding - Health Administration
Indiana University Northwest
Gary, IN2010
Health Unit Coordinator - Health Administration
Indiana University Northwest
Gary, IN2010
General - General
Purdue University Calumet
Hammond, IN1999
Skills
- Anticipating Guest Needs
- Ability to Lift 30 Pounds
- Hospitality and Guest Service
- Safe Work Practices
- Billing and Payment Processing
- Customer Needs Assessments
- Suggestive Selling
- Supply and Inventory Maintenance
- Overseeing Deliveries
- High-Volume Environments
- Bar Operations and Logistics
- Workflow Efficiency
- Food and Beverage Service
- Cash Handling and Management
- Forecast Preparation
- Safety and Sanitation Standards
- Teamwork and Professionalism
- Outstanding Customer Service
- Estimating Demand
- Operational Efficiency
- Business Needs Analysis
- Energetic and Outgoing
- Bartending License
Timeline
Lead Bartender
White Rhino Bar And Grill
03.2018 - Current
Restaurant Manager
Steak N Shake
04.1999 - 04.2020
Medical Billing And Coding - Health Administration
Indiana University Northwest
Health Unit Coordinator - Health Administration
Indiana University Northwest
General - General
Purdue University Calumet
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