Corrine McGonagle
Waukegan,IL
Summary
Qualified 13 years in fast-paced customer service and call center environments. Personable and professional under pressure. Skills in the use of Office systems for 6 years. Friendly Sales Associate adept at working in diverse retail and customer service environments.
Overview
13
13
years of professional experience
Work History
Client Case worker
Community Action Partnership of Lake County
10.2020 - 11.2023
- Reviewed criteria for different aid programs to determine eligibility for various applicants
- Cultivated effective fact-checking and research talents from daily reviews of program eligibility requirements
- Fielded an average of 30 customer service calls per day
- Maintained up-to-date knowledge of state policies in order to provide speedy and accurate service to each customer
- Built customer confidence by actively listening to concerns and giving appropriate feedback
- Data entry.
- Enhanced client satisfaction by providing timely and efficient support in addressing their concerns.
Eligibility specialist
YWCA LAKE COUNTY
09.2018 - 10.2020
- Reviewed criteria for different aid programs to determine eligibility for various applicants
- Cultivated effective fact-checking and research talents from daily reviews of program eligibility requirements
- Explained eligibility details and affordability options to patients with kindness and respect
- Fielded an average of 15 customer service calls per day
- Maintained up-to-date knowledge of state policies in order to provide speedy and accurate service to each customer
- Built customer confidence by actively listening to concerns and giving appropriate feedback
- Data entry
- Monthly billing.
Lead Teacher
Almost Home Academy
02.2018 - 09.2018
- Administered assessments for each child and tracked results
- Completed documentation on individual children and teachers for recordkeeping
- Provided an open and loving environment where children could express themselves and direct their own learning
- Reviewed facility environment, removed concerns and optimized for children’s safety
- Created new lesson plans based on course objectives
- Nac and Registry member in Wisconsin.
General Manager
Motel 6
09.2016 - 02.2018
- Implemented innovative programs to increase employee loyalty and reduce turnover
- Maintained comprehensive knowledge of Motel and surrounding area to better serve customers and meet demanding sales objectives
- Hired and trained 4 of staff
- Handling of bank deposits and credit transactions
- Head of housekeeping
- Writing weekly schedules
- Processed payroll adjustments, vacations and holidays.
Assistant Teacher
Epic Christian Academy
- 11.2017
- Successfully improved student participation in the classroom through integration of creative role-playing exercises
- Assisted in developing and teaching lessons on relevant children's books, poems, movies and themes to promote student interest
- Maintained safety and security of all youth under care
- Allowed for ample outdoor recreation time
- Encouraged good behaviors using the positive reinforcement method.
Bridal Consultant
David’s Bridal
01.2016 - 10.2017
- Sold and fitted dress, accessory, and other bridal needs for brides-to-be
- Answered customer questions about product availability and shipment times
- Dedicated to continuously improving sales abilities and product knowledge
- Verified that all customers received receipts for their purchases
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Helped drive sales goals and achieve monthly quotas
- Responded to all customer inquiries thoroughly and professionally
- Asked open-ended questions to assess customer needs
- Processed cash and credit payments rapidly and accurately
- Followed merchandising guidelines to present visually appealing displays
- Politely assisted customers in person and via telephone.
Sales Associate
Lane Bryant
03.2014 - 01.2016
- Kept work areas clean and neat at all times
- Helped customers with questions, problems and complaints in person and via telephone
- Operated the cash register and assisted co-workers with complex transactions such as placing online orders
- Maintained adherence to all company protocols
- Greeted customers and ascertained customers' needs
- Accepted and processed returns
- Monitored entrances, exits and fitting rooms for signs of theft
- Organized racks and shelves to maintain the visual appeal of the store.
Sales Associate
Girl Scouts GCNWI
10.2014 - 03.2015
- Stocked and replenished merchandise according to store merchandising layouts
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Communicated with vendors regarding back order availability, future inventory and special orders
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner
- Maintained cleanliness and presentation of stock room and production floor
- Weekly inventory updates
- Weekly Special orders placed
- Online orders filled and shipped daily.
Guest Service Representative
Target
09.2012 - 10.2014
- Actively pursued personal learning and development opportunities
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Replenished supplies, bags and other materials at each cash wrap
- Set up and explained new membership contracts
- Responded to all customer inquiries thoroughly and professionally
- Politely assisted customers in person and via telephone
- Verified that all customers received receipts for their purchases
- Cleaned and organized the store, including the checkout desk and displays
- Handling guest returns and exchanges
- Taking credit card payments.
Sales team member
Bath and Body Works
08.2010 - 09.2012
- Provided repeat customers with exceptional care and attention
- Kept work areas clean and neat at all times
- Stocked shelves and supplies and organized displays
- Worked collaboratively in team environment
- Monitored entrances, exits and fitting rooms for signs of theft
- Accepted and processed returns
- Helped customers with questions, problems and complaints in person and via telephone
- Developed positive customer relationships through friendly greetings and excellent service
- Demonstrated use and care of merchandise.
Education
General Education -
Mundelein High School
Mundelein, ILSkills
- Boundary Setting
- Cultural Sensitivity
- Motivational Techniques
- Critical thinking
- Resourcefulness
- Professionalism
- Adaptability and flexibility
Timeline
Client Case worker
Community Action Partnership of Lake County
10.2020 - 11.2023
Eligibility specialist
YWCA LAKE COUNTY
09.2018 - 10.2020
Lead Teacher
Almost Home Academy
02.2018 - 09.2018
General Manager
Motel 6
09.2016 - 02.2018
Bridal Consultant
David’s Bridal
01.2016 - 10.2017
Sales Associate
Girl Scouts GCNWI
10.2014 - 03.2015
Sales Associate
Lane Bryant
03.2014 - 01.2016
Guest Service Representative
Target
09.2012 - 10.2014
Sales team member
Bath and Body Works
08.2010 - 09.2012
Assistant Teacher
Epic Christian Academy
- 11.2017
General Education -
Mundelein High School
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