Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
Corrine Moyer

Corrine Moyer

Pittsburgh,PA

Summary

Seasoned Claims Investigator with significant experience in bank fraud detection, claim verification, and risk assessment. Possess thorough knowledge of investigation techniques, legal procedures, and regulatory guidelines for claims management. Display strong analytical skills coupled with high ethical standards, contributing to effective resolution of complex cases. In prior roles, consistently ensured loss-preventive outcomes while maintaining compliance with industry standards. Passionate about prevention and resolution of financial crimes.

Overview

11
11
years of professional experience
1
1
Certification

Work History

FRAUD CLAIMS INVESTIGATOR

KeyBank
PITTSBURGH, PA
10.2021 - Current
  • Conducted investigations of debit card and ACH fraud claims, verifying the validity of information provided by claimants.
  • Reviewed and analyzed claim documents, police reports, witness statements, surveillance photos, and videos. Listened to intake calls with clients and utilized online search applications and the internet for additional information pertaining to claims.
  • Analyzed case files for discrepancies between reported facts and evidence obtained during investigations.
  • Attended training sessions on topics relevant to the job, such as policy changes, legal procedures, or investigative methods.
  • Managed caseloads efficiently, prioritizing tasks and meeting strict deadlines in high-pressure environments.
  • Checked into questionable claims, interviewing agents and claimants to resolve errors and omissions, including calls to merchants, clients, and relative parties.
  • Reviewed and processed incoming fraud claims to ensure accuracy and completeness. Resolved disputes by issuing credits or refunds when appropriate

Fraud Analyst

CITIZENS BANK
PITTSBURGH, PA
03.2020 - 10.2021
  • Communicated effectively with customers regarding suspected fraudulent activities or suspicious behavior and filed claims according to procedures.
  • Implemented customer verification processes, significantly reducing the risk of fraudulent account creation.
  • Maintained up-to-date knowledge of fraud trends, techniques, and regulatory requirements affecting the industry and engaged with teams to develop prevention systems.
  • Provided follow-up support to clients, merchants and affected parties.

AML/KYC Analyst

BNY Mellon
PITTSBURGH, PA
08.2018 - 01.2020
  • Analyzed client data from various sources including public databases and internal systems.
  • Reviewed customer documents to ensure they meet the Anti-Money Laundering and Know Your Customer requirements.
  • Performed due diligence investigations to verify customers' identity, background, and source of funds, and prepared detailed files for new clients onboarding.
  • Identified potential issues related to AML and KYC compliance in accordance with applicable laws and regulations.
  • Maintained up-to-date knowledge of relevant laws, regulations, guidance, industry best practices and tracked changes in global financial regulations that may impact existing AML and KYC processes.

FRAUD DETECTION AND PREVENTION ANALYST

US BANK/ ELAN FINANCIAL SERVICES
Pittsburgh, PA
09.2016 - 07.2018
  • Maintained positive working relationship with fellow staff and management. Worked closely with internal teams such as compliance, legal, and operations to ensure adherence to anti-fraud regulations.
  • Trained new analysts on fraud detection tools, techniques, and best practices, fostering a knowledgeable team. Identified areas where additional training is needed for staff members on detecting fraud.
  • Assisted with the development of new policies and procedures related to fraud detection and prevention. Provided recommendations on how to improve existing fraud detection processes and procedures, helped to create strategies to prevent losses.
  • Conducted investigations to identify fraudulent activity and suspicious transactions, including transactional data and suspicious activity reports.
  • Engaged with clients to confirm validity of activity and/or clients affected by fraudulent activity to reassure resolution.

Security Analyst

CardWorks Servicing
Pittsburgh, PA
03.2015 - 08.2016
  • Answered incoming calls from customers and provided assistance with blocked accounts and/or suspicious activity, often resulting in intake filing of fraud claims and billing disputes on credit cards, debit cards, and checking accounts, and provided answers to inquiries. Assisted customers with dispute resolution, providing explanations of the process, account information, and answers to inquiries, and performed follow-up calls as necessary.
  • Processed new claims according to established procedures, including data entry into the system, verifying correct transactions are marked, and ensuring compliance with applicable regulations.
  • Maintained up-to-date knowledge of industry trends, regulatory changes, and best practices in order to provide informed advice when necessary. Provided feedback on trends identified in dispute resolution processes.
  • Contacted merchants, vendors, law enforcement and other relative entities to obtain information to resolve disputes and inquiries.

BARTENDER/ SERVER

BRAVO
PITTSBURGH, PA
01.2014 - 01.2015
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures, as well as served food.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Adhered to state regulations regarding serving alcohol responsibly. Checked identification cards for proof of age prior to serving alcohol beverages.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions. Collected and organized daily till totals and tips.
  • Worked in close collaboration with team members to ensure customers received high-quality service.

Education

GED -

Hollywood Hills High School
Hollywood, FL
01-1996

CERTIFIED FRAUD EVALUATOR/ CFE

ASSOCIATION OF CERTIFIED FRAUD EVALUATORS

Skills

  • Evidence collection
  • Data Entry/ review
  • Due diligence
  • Risk Analysis
  • Research skills
  • Claims resolution
  • Surveillance techniques
  • Credit card/ debit card fraud
  • Background Checks
  • Deadline and results-oriented
  • Regulatory and Compliance knowledge
  • Problem-Solving
  • Policy Implementation
  • Handling Complaints
  • Team Collaboration
  • Multitasking
  • Attention to Detail
  • Workflow Planning
  • Adaptability
  • Staff Training
  • Analytical Skills
  • Decision-Making
  • Workflow Optimization
  • Phone and Email Etiquette
  • Microsoft Office
  • Investigations
  • Risk Management
  • Adaptability and Flexibility
  • Loss prevention expertise
  • Customer Service
  • Verbal and written communication
  • Inbound Phone Call Management/ Call Control
  • Claims appeal procedures
  • LEXIS NEXIS
  • Internal software and application proficiency
  • Mainframe database
  • RSA
  • Mastercard/ VISA
  • Account Takeover, Identity Theft, ACH/ Check, Lost/Stolen, Internet/Phone types of fraud
  • SARs, Elder/ Disabled persons abuse, High Dollar claim reports
  • Onboarding

Certification

  • Certified Fraud Evaluator/ CFE*

References

References available upon request.

Timeline

FRAUD CLAIMS INVESTIGATOR

KeyBank
10.2021 - Current

Fraud Analyst

CITIZENS BANK
03.2020 - 10.2021

AML/KYC Analyst

BNY Mellon
08.2018 - 01.2020

FRAUD DETECTION AND PREVENTION ANALYST

US BANK/ ELAN FINANCIAL SERVICES
09.2016 - 07.2018

Security Analyst

CardWorks Servicing
03.2015 - 08.2016

BARTENDER/ SERVER

BRAVO
01.2014 - 01.2015

GED -

Hollywood Hills High School

CERTIFIED FRAUD EVALUATOR/ CFE

ASSOCIATION OF CERTIFIED FRAUD EVALUATORS

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