CORRINE SAVONA

• Provide overall training and support to 87 Franchised locations in NY and NJ for 46 individual Franchisees with average annual revenue of $40,000,000.00
• Analyze data and develop actionable recommendations to drive growth.
• Develop peer and mentor relationship with small business owners and conduct in-depth consulting engagements to identify opportunities to enhance owner profitability, growth and performance.
• Provide ongoing coaching and motivation to franchisees and management by remaining in contact through use of video conferencing and other available technology.
• Utilize required documentation procedures and methods to document calls, emails, tasks, documents and notes.
• Contribute to team objectives in fast-paced environment.
• Provide strategic business planning training, analysis, and management as well as local marketing strategy development
• Conduct team trainings that drive frequency through improved guest service
• Perform effectively in self-directed work environment, managing day-to-day operations and decisions.
• Maintain current knowledge of evolving changes in marketplace.
• Develop and maintain strong working relationships with professionals within assigned territory.

• Provide overall training and support for 88 Franchised locations for 60 individual Franchisees in 5 states with average annual revenue of $25,000,000
• Provide strategic business planning training, analysis, and management as well as local marketing strategy development
• Conduct monthly in-shop training with Franchisees as well as territory webinars in Super Service and Suggestive Selling techniques to promote dynamic, positive and memorable guest experiences, resulting in 30% increase in guest satisfaction and 12% increase in same store sales
• Analyze P&L for expense management opportunities and design cost savings programs to improve net profitability
• Areas of proven success include inventory management and labor management
• Direct Corporate strategic initiatives to achieve store growth goals
• Work with Franchisees to transition into new business model and expand revenue channels
• Participated in 17 new store openings in NY, NJ, CA, and MN
• Developed a monthly shop meeting format ("Meeting in a Cup") that increased monthly shop meetings by 65% and improved retention by 15%
• Collaborated with other Corporate departments to determine strategies for improving sales and profit
• Modified layouts and promotional techniques to drive sales
• Directed strategic initiatives to achieve new store and existing store growth goals
• Assists Franchisees in developing and executing a business exit strategy where appropriate

Managing Director: 10/08-1/11

Operations Trainer: 10/08-1/10

Regional Operations Manager: 3/06-7/06

Center Director: 2/05-3/06

Managing Director: 5/03-2/05

• Supervised 15 locations to enforce high-quality standards of operation.
• Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
• Modeled best practices for sales and customer service.
• Coordinated with other district managers to actualize performance improvement strategies.
• Built positive and productive relationships with store and field leadership.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
• Exceeded sales targets with well-developed sales strategy and empowering team coaching.
• Optimized in-store merchandising and monitored inventory availability to increase sales.
• Optimized team performance with newly implemented sales and merchandising procedures.