Corrine Stevens
Largo,FL
Summary
Highly organized Records Administrator with background in managing, storing, and analyzing business documents. Skilled in implementing records management systems that improve efficiency. Strengths include understanding regulatory compliance requirements, data privacy laws, and digital record keeping processes. Previous work resulted in streamlined access to critical information and enhanced confidentiality of sensitive documents. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Work Management Specialist 2
Duke Energy
Clearwater, FL
02.2016 - 07.2018
- Duke Energy Corp
- Responsible for the creation and training of the Streetlight Repair/Customer Communications department that was responsible for the distribution of all streetlight repairs and customer service for the entire territory in Florida which covers the Tampa Bay area up to the Georgia line
- Tasks include the responsibility of delegating repairs to the appropriate contractors that come in real time from the call center, following up with customer satisfaction calls after repairs have been made, and setting up pre recorded outages calls so customers can always be updated
- Creating work orders for the engineers, meter readers for pole replacements, and new developments
- Responsible for responding in a timely manner to all customer service complaints and resolving them in accordance with the state's guidelines and company policies
- Providing assistance to all management, including the VP of Florida (I was personally requested to handle their needs while at my Ops center), scheduling and maintaining the needs of the Troubleman who were in charge of each Ops Center
- Facilitating meetings of all Troubleman to ensure all work was being done effectively and safely in order with the states guidelines and company policies
- I personally oversaw the conversion of all streetlights to the new LED streetlights for the state of Florida. I had to keep a detail for every light in every area, the type of light that was needed, worked closely with the warehouse supervisor to ensure all equipment was ordered and in-stock, ready to go and delegated all crews that were working on this project while simultaneously keeping up with the crews doing daily repairs, checking in with my team to see if any assistance was needed, while also continuously training my team because I believe knowledge is essential
- Holding weekly meetings for team building as well as maintaining center
- Holding weekly meetings for team building as well as maintaining center
- During hurricane season for Irma I assisted the logistics dept in facilitating room and board as well as meals for the 500 lineman who came to assist us
- For my department during that time, I, with one other coworker, worked 76 days straight 12 hours each day to get our department up to date
- In total, we had over 30k ft of wires down, 800 poles down, and over 2k street lights out, which goes to two different departments to repair Duke Energy lineman and the contractors who cannot work on the primary lines or replace poles
- We also worked with the tree trimming contractors so that together we could get back to normal business and I'm proud to say with all the efforts from myself and coworker we were the first department in all of Duke Energy in Florida to bounce back to normal business
- I received the highest employee review in the entire company, which covers 7 states
- I unfortunately had to give up this position due to an immediate family members' health, I became their caregiver, happily and willingly
- Since I've left Duke Energy they've made a lot of changes in management along with software development and most of the employee's I still speak to are no longer happy and when I was there everyone loved their jobs which is a rarity but something I feel is vital because if you love what you do you're not working you're making a difference, an impact that no matter what the task is give it 100% and be proud to be the team player that is willing to strive for excellence and inspire excellence
- Analyzed customer needs and recommended appropriate products or services.
- Provided technical support for users experiencing difficulties with software applications.
- Reviewed documents for accuracy prior to submission or publication.
- Provided technical support for customers in resolving complex issues.
- Maintained accurate records of customer interactions and feedback.
- Researched and analyzed customer feedback to identify areas of improvement.
- Created training materials for new hires on the company's procedures and policies.
- Implemented process improvements to increase efficiency and reduce costs.
- Conducted regular meetings with staff to review progress and address any concerns.
- Coordinated with other departments to ensure efficient workflow processes.
- Assisted in developing strategies to increase customer satisfaction levels.
- Developed and implemented specialized procedures for customer service operations.
- Generated reports to track performance metrics of team members.
- Participated in ongoing training and compliance activities.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Maintained positive working relationship with fellow staff and management.
- Worked closely with human resources to support employee management and organizational planning.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
Records Administrator
Curlew Hills Funeral Home
Clearwater, FL
08.2014 - 02.2016
- Company Overview: Curlew Hills Memorial Funeral home in Clearwater FL
- Records Administrator
- My duties included records upkeep for all clients, some "At Need" meaning they've passed away to "Pre Arranged" meaning pre planning their funeral, up keep involves paper copies in files and digital copies files on computer
- Putting in the request for death certificates and proofreading them
- The design, ordering, proofing, and installation of all markers (headstones)
- Working with counselors, families as well as the granite companies to ensure accuracy
- Meeting with contractor representatives to keep good relationships with companies and knowledge of all items that we offer to customers
- Preparing all new contracts for the yearly inspection from the state
- Site checking to make sure the property matches the contract
- Working side by side with the ground workers to ensure placement and property is customer satisfaction along with the state's guidelines
- Helped facilitate all public memorial services for holiday for families
- Assisted with the development and implementation of new recordkeeping systems and processes.
- Organized and tracked physical and digital documents in accordance with established procedures.
- Reviewed existing recordkeeping policies to ensure they are up-to-date with current regulations.
- Reconciled discrepancies between paper-based files and computer databases.
- Conducted audits of existing filing systems to identify areas that need improvement or reorganization.
- Scanned documents into electronic format for easy retrieval and archiving purposes.
- Scanned images and documents with careful attention to clear scans and to correct document naming conventions.
- Created or updated records with new files or information.
- Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and locating files upon request.
- Managed all paperwork and accurately filed each piece alphabetically and according to significance.
- Retrieved, sorted, copied and filed all documents and paperwork.
- Strictly adhered to confidentiality dictations to safeguard information.
- Maintained an inventory of office supplies related to recordkeeping, ensuring adequate stock levels.
- Maintained and updated company filing systems.
- Performed routine inventory checks and notified supervisors of needed materials and shortages.
- Managed comprehensive filing systems, both electronic and paper-based, ensuring easy accessibility and organization.
Office Manager/ Alarm Monitor
Cross Security
Clearwater, FL
02.2006 - 07.2014
- Company Overview: Small family owned security company that installs and monitors home security systems
- I answered phones, scheduled quotes, scheduled installation, monitored all customers, ordered parts, made collection calls, did all the filing while simultaneously keeping up with each alert or alarm that came through our system which was continuous 24/7, 365 if an alarm came through, I followed guidelines such as calling customer asking for password or calling the appropriate police department to go inspect the property to ensure safety of property and safety of the customer
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Assisted in developing budgets for departmental expenses.
- Assisted with the preparation of budgets, forecasts and financial statements.
- I worked the day shift and helped the owner manage his daily responsibilities
- Monitored inventory levels and placed orders when needed.
- Developed and implemented office policies and procedures.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Maintained confidential records relating to personnel matters.
- Responded to customer inquiries via phone or email in a professional manner.
Education
Massage Therapist -
Edutech Center
08.2004
Aesthetician -
Catherine Atzen Aesthetician School
06.2004
Diploma -
Largo High School
08.2001
Skills
- Excellent analytical
- Organizational skills
- Able to adapt and learn quickly under pressure
- Strong customer service experience
- Attention to detail and self motivated
- Ability to prioritize multiple tasks effectively
- Enthusiastic team contributor
- Leadership oriented
- Experience in team building and training exercises
- Experienced in De-escalating customer concerns
- Experience in data entry
- Effective problem solving and critical thinking
- Records Management
- Document Control
- Compliance Monitoring
- File Maintenance
- Procedure Implementation
- Appointment Scheduling
- Clerical skills
- File Retrieval
- Filing System Organization
- Document Scanning
- Computer operations
- Phone answering
- Staff Management
- Event Coordination
- Schedule Management
- Staff Scheduling
- Report Writing
- Administrative Management
- Resource Planning
- Service Coordination
- Training and Orientation
- Document Review
- Teamwork and Collaboration
- Critical Thinking
- Inventory and supply oversight
- Administrative Support
- Effective Communication
- Relationship Building
- Professionalism
- Time management abilities
- Microsoft Office
- Regulatory Compliance
Birthday
09/06/83
References
References available upon request.
Timeline
Work Management Specialist 2
Duke Energy
02.2016 - 07.2018
Records Administrator
Curlew Hills Funeral Home
08.2014 - 02.2016
Office Manager/ Alarm Monitor
Cross Security
02.2006 - 07.2014
Massage Therapist -
Edutech Center
Aesthetician -
Catherine Atzen Aesthetician School
Diploma -
Largo High School
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