Corrine Todak

• Conducted a Public Health internship focused on improving diabetic retinopathy screening and referral pathways.
• Analyzed diabetes and diabetic retinopathy prevalence using OHSU WebI and SlicerDicer reporting tools.
• Estimated screening populations and evaluated referral workflows between primary care, endocrinology, comprehensive ophthalmology, and retina services.
• Collaborated with physicians and interdisciplinary teams to identify opportunities for earlier detection of vision-threatening diabetic retinopathy.
• Researched evidence-based screening guidelines and developed recommendations to improve patient access and referral efficiency.
• Presented findings and supported workflow improvement initiatives within Casey Eye Institute.

• Manage provider calendars, clinic schedules, and surgical scheduling while ensuring efficient patient flow.
• Coordinate daily administrative and clinical operations for ophthalmology faculty, fellows, and staff.
• Review referrals and medical records to appropriately schedule new and returning patients.
• Coordinated prior authorizations, referrals, diagnostic testing, interpreters, and specialty appointments to streamline patient care.
• Process patient registration, insurance verification, billing, reimbursements, copay collection, and financial documentation.
• Acted as primary contact for patients, referring providers, and insurance companies, ensuring timely communication and support.
• Monitored scheduling and operational work queues to enhance clinic access and patient experience.
• Developed training materials for new staff, fostering a supportive onboarding process.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Coordinated surgical schedules, ensuring optimal utilization of operating rooms and resources.
• Communicated with patients to confirm appointments and provide pre-operative instructions.

• Trained new staff on drink preparation and customer service best practices.
• Developed strong relationships with patrons, fostering repeat business and loyalty.
• Ensured compliance with health and safety regulations in beverage service operations.
• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

• Supervised daily operations to ensure smooth workflow and exceptional customer service.
• Trained and mentored new team members on operational procedures and best practices.
• Implemented inventory management techniques to reduce waste and improve stock accuracy.
• Coordinated staff schedules to optimize coverage during peak hours, enhancing efficiency.
• Resolved customer issues promptly, fostering loyalty and positive brand perception.
• Monitored quality control standards to maintain product consistency across all shifts.
• Led team meetings to communicate goals, share feedback, and drive performance improvements.
• Collaborated with management on strategies for increasing sales and enhancing the customer experience.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Helped store management meet standards of service and quality in daily operations.
• Enforced company policies and regulations with employees.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.

• Streamlined food service operations to enhance efficiency and guest satisfaction.
• Assisted in managing inventory levels to minimize waste and ensure product availability.
• Coordinated staff schedules to optimize coverage during peak service times.
• Monitored compliance with health and safety regulations to maintain a safe working environment.
• Evaluated customer feedback to identify areas for improvement in service delivery.
• Maintained excellent communication between front-of-house and back-of-house teams for seamless operations.
• Helped establish a positive workplace culture through teamwork and open communication among employees.
• Improved customer satisfaction by implementing efficient service processes and maintaining food quality standards.

• Developed training programs to enhance team performance and customer service excellence.
• Led daily operations, ensuring optimal inventory management and visual merchandising standards.
• Implemented process improvements to increase efficiency in stock replenishment and order fulfillment.
• Established strong vendor relationships, negotiating favorable terms for merchandise procurement.
• Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
• Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
• Managed inventory control, cash control, and store opening and closing procedures.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Analyzed sales data to identify trends and create targeted marketing initiatives that catered to the needs of our customer base.

• Managed front desk operations, ensuring efficient guest check-in and check-out processes.
• Coordinated room assignments and maintained reservation systems for optimal occupancy.
• Provided exceptional customer service by addressing guest inquiries and resolving complaints promptly.
• Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
• Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
• Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
• Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.

• Developed and executed sales strategies to drive revenue growth and market penetration.
• Analyzed market trends to identify opportunities for product launches and promotional campaigns.
• Mentored and trained staff on best sales practices, fostering a high-performance culture.
• Cultivated relationships with key clients, enhancing loyalty and repeat business opportunities.
• Coordinated inventory management processes to optimize stock levels and reduce costs.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.

In Progress

• Continuing education in Public Health, and nursing