Corrine Williams
Greensboro,NC
Summary
Proven Habilitation Technician with a track record of fostering goal achievement and enhancing client well-being at Morgan Support Services. Skilled in individualized care planning and behavioral support, demonstrating exceptional reliability and strategic planning. Excelled in high-stress customer service scenarios, ensuring satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Habilitation Technician
Morgan Support Services
06.2023 - Current
- Instructed and reinforced target outcomes to help individuals achieve goals.
- Collaborated with interdisciplinary teams to develop comprehensive habilitation plans for each client''s unique needs.
- Transported residents to and from appointments and other activities to encourage mobility.
- Recorded participant behavior and methods to alleviate barriers and progress toward goals.
Habilitation Technician
Agape Group Home
01.2020 - Current
- Instructed and reinforced target outcomes to help individuals achieve goals.
- Collaborated with interdisciplinary teams to develop comprehensive habilitation plans for each client''s unique needs.
- Supervised and assisted residents with grooming, personal hygiene, meal planning and housekeeping to promote activities of daily living.
Customer Service Representative
Safeguard Safety Shoes
02.2022 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
No - Psychology
Guilford Technical Community College
Jamestown, NCSkills
- Reliability and punctuality
- Behavioral support
- Individualized care planning
- Goal implementation
- Schedule development
- Processes and procedures
- Department organization
- Multitasking Abilities
Timeline
Habilitation Technician
Morgan Support Services
06.2023 - Current
Customer Service Representative
Safeguard Safety Shoes
02.2022 - 03.2023
Habilitation Technician
Agape Group Home
01.2020 - Current
No - Psychology
Guilford Technical Community College
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