Summary
Overview
Work History
Education
Skills
Timeline
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Corrinne Clark

Wichita,KS

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience

Work History

Lead Client Support Specialist

Frax Outsourcing
04.2022 - Current
  • Interacted with team members across departments to research and resolve customer issues.
  • Trained staff on operating procedures and company services.
  • Trained new personnel regarding company operations, policies and services.
  • Promptly responded to inquiries and requests from client support specialists.
  • Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
  • Cross-trained and backed up other customer service managers.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Traveler Support Specialist

CLC Lodging
10.2020 - 04.2022
  • Utilized ticketing system to track customer requests and prioritize urgent needs.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Responded to customer inquiries and provided technical assistance over phone.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promptly responded to inquiries and requests from prospective customers.
  • Cross-trained and backed up other customer service managers.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.

Lead Client Support Specialist

Frax Outsourcing
05.2019 - 11.2020
  • Interacted with team members across departments to research and resolve customer issues.
  • Trained staff on operating procedures and company services.
  • Trained new personnel regarding company operations, policies and services.
  • Promptly responded to inquiries and requests from client support specialists.
  • Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
  • Cross-trained and backed up other customer service managers.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Inventory Control Specialist

Express Employment Professionals
03.2019 - 05.2019
  • Pulled orders quickly to maintain demanding productivity goals.
  • Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
  • Worked fast to meet assigned daily picking quotas.
  • Followed safety protocols and procedures to minimize workplace accidents.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Scanned and verified UPC codes for all products to aid in identification.
  • Replenished items taken from shelves, safely using equipment to lift and organize products.
  • Conducted periodic inventory audits to verify accuracy.
  • Picked and packed order items.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Audited and corrected discrepancies in inventory numbers.
  • Completed physical inventory counts each month.

Customer Loyalty Specialist

Marriott International
05.2018 - 03.2019
  • Assist customers with their member accounts and booking reservations for hotels worldwide.
  • Provided excellent customer service and provided answers to client questions within set standards.
  • Worked with multiple screens and programs to resolve customer issues.
  • Adhered to appropriate legal scripting when required.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Trained new personnel regarding company operations, policies and services.
  • Promoted available products and services to customers during service, account management, and order calls.

Direct Sales Associate

Rising Stars Marketing
04.2018 - 05.2018
  • Direct sales for television and internet services in a retail setting.
  • Inquired about current service levels and offered upgrades.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Stayed current on company offerings and industry trends.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Informed customers of promotions to increase sales productivity and volume.

Optical Associate

Sears
10.2017 - 04.2018
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
  • Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
  • Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
  • Maintained inventory levels and accurate records of contact lenses and eyeglass frames.

Customer Service Associate

PetSmart
06.2016 - 11.2017
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Informed customers about special promotions and provided detailed information for various products.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Trained staff on operating procedures and company services.
  • Cross-trained and backed up other customer service managers.

Shift Manager/Key Holder

Arby's
02.2014 - 05.2016
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Trained and mentored new employees.
  • Opened and closed store 5-6 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Opened inventory boxes and restocked shelves.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Managed customer needs and delegated tasks to employees for optimal coverage.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
  • Prepared and submitted reports to keep management informed of sales activities and progress.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.

Youth Program Staff

YMCA
05.2013 - 03.2014
  • To provide a safe, fun, enriching environment filled with structured play, indoor and out, while parents are working out in the gym.
  • Provided general program information and assistance.
  • Assisted in gathering of program data to compose thorough monthly reports.
  • Performed clerical organization, answered phones and filed documentation for program manager.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Completed daily logs for management review.

Education

No Degree - Counseling Psychology

Butler County Community College
Andover, KS
12.2017

High School Diploma -

Southeast High School
Wichita, KS
05.2014

Skills

  • Client Rapport-Building
  • Verbal and Writing Communication
  • Clerical Support
  • Assisting with Navigation
  • Problem Resolution Aptitude
  • Customer-Facing Communication
  • Microsoft Office
  • Policy and Procedure Adherence
  • POS Systems and Ordering Platforms
  • Administrative and Office Support
  • Understanding Customer Needs
  • Calm and Professional Under Pressure

Timeline

Lead Client Support Specialist

Frax Outsourcing
04.2022 - Current

Traveler Support Specialist

CLC Lodging
10.2020 - 04.2022

Lead Client Support Specialist

Frax Outsourcing
05.2019 - 11.2020

Inventory Control Specialist

Express Employment Professionals
03.2019 - 05.2019

Customer Loyalty Specialist

Marriott International
05.2018 - 03.2019

Direct Sales Associate

Rising Stars Marketing
04.2018 - 05.2018

Optical Associate

Sears
10.2017 - 04.2018

Customer Service Associate

PetSmart
06.2016 - 11.2017

Shift Manager/Key Holder

Arby's
02.2014 - 05.2016

Youth Program Staff

YMCA
05.2013 - 03.2014

No Degree - Counseling Psychology

Butler County Community College

High School Diploma -

Southeast High School

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Corrinne Clark