Dynamic professional with proven expertise in customer service and vendor management honed at CVS Health Corporation. Excelled in business development and staff supervision, enhancing team productivity and customer satisfaction. Skilled in employee mentoring and marketing promotions, achieving significant improvements in customer loyalty and operational efficiency. Experienced with training program development and team management. Utilizes effective communication and leadership to inspire team success. Knowledge of operational processes and performance optimization.
x
Resolved customer complaints in a timely and professional
manner.
Planned, prioritized, and managed time, increasing
productivity and efficiency.
Coached and mentored team members to enhance their
performance and productivity. Managed employee
performance through coaching, goal setting, and day-to-day
direction. Managed relationships with vendors, suppliers,
customers, and other stakeholders.
Analyzed customer feedback to identify areas of
improvement in customer service.
Performed administrative tasks such as scheduling
appointments and ordering office supplies. Organized
training sessions for staff members on various topics such as
safety protocols. Monitored inventory levels and adjusted
purchasing plans accordingly.
intained cleanliness of the checkout area by cleaning
counters, shelves and windows. Performed opening and
closing procedures,restocking, and cleaning.
Provided excellent customer service by greeting customers
and offering assistance. Accurately processed customer
payments using cash, credit cards, and checks.
Helped restock shelves when necessary to maintain an
organized display area. Developed strong customer service
skills by providing efficient and accurate service. Developed
strong customer relationships to support satisfaction and
loyalty. Utilized problem solving skills to effectively handle
difficult situations.
Greeted and informed customers of products, fostering
positive store experiences. Operated cash register.