Corrinne Ned
Greenbrae,CA
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations. Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Associate Team Lead/ Receptionist
Block Advisors
11.2023 - Current
- Supported the Multi-Unit Team Lead by serving as the onsite point of contact for tax office associates and clients.
- Lead and streamlined front desk operations for increased efficiency by effectively scheduling appointments, managing phone calls, emails, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies and I improved office organization with meticulous management of appointment scheduling and client databases.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Collaborated with senior management on strategic planning initiatives, contributing valuable insights into company goals and objectives.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Client Service Representative
Peleman Industries
01.2022 - 10.2023
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction and delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Organized relevant documentation for each client interaction, ensuring a thorough understanding of client needs and facilitating seamless handoffs between team members.
- Coordinated with operations staff and sales team to resolve service problems and boost client satisfaction.
- Participated in ongoing training sessions to stay current on industry trends and best practices.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Set up the delivery of products with Fed-Ex, UPS, USPS, and various trucking and delivery companies.
Laboratory Customer Service Representative
Emory Healthcare
10.2019 - 01.2022
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Negotiated solutions with dissatisfied patients or staff members and took prompt action to resolve any problem with the registration or ordering of specimens, turning potential negative reviews into positive testimonials.
- Coordinated daily with logistics department to expedite shipping for urgent patient orders.
- Answered and triaged telephone calls efficiently to appropriate departments and professionally provided information as needed for both patients and the staff alike.
- Provided documentation for daily and monthly quality management reports.
- Registered patient specimens for in-house or referral testing.
- Served as liaison between the laboratory and medical and nursing staff regarding ordering, collection and processing of patient specimens.
- Reviewed test requisitions and specimen labels for accurate information and ordered tests appropriately to triage specimens to the proper testing facility or laboratory.
- Verified and updated insurance information.
- Contacted the patient and or hospital staff to resolve routine matters related to patient testing and provided reports and results from lab tests.
Client Service Rep/ Tech Support Tier I
Priority Payment Systems
02.2018 - 09.2019
- Consistently met or exceeded performance on call handle times and productivity metrics while juggling multiple tasks effectively under tight deadlines and provided top-notch support services.
- Managed large volume of incoming calls promptly and maintained accurate record-keeping of sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service and tech support by developing strong relationships with clients while maintaining a professional demeanor during high-pressure situations.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
- Organized relevant documentation for each client interaction, ensuring a thorough understanding of client needs and facilitating seamless handoffs between team members.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Assisted callers with invoice processing, and account reconciliation and created user accounts and assigned permissions.
- Monitored all current and past transactions for every merchant by tracking, information gathering, and /or troubleshooting to confirm completion of any disputes.
- Shipped new hardware to clients if I could not correct the issue through troubleshooting.
Fraud Analyst
Bank of America
08.2016 - 01.2018
- Consistently exceeded performance targets by demonstrating keen attention to detail and exceptional analytical skills in identifying fraudulent patterns.
- Analyzed large amounts of data to find patterns of fraud and anomalies to determine level of fraud risk and prioritize investigations.
- Optimized use of forensic analysis tools, leading to quicker identification of fraudulent activities. and tracked fraud cases to develop strategies for prevention.
- Monitored real time queues and identified elevated/risky transactions to determine if fraud was taking place.
- Observed customer transactions and performed risk assessments to identify fraudulent activity such as an account take over, familiar fraud, card not present and/or similar risks.
- Completed and passed all mandatory Anti money Laundering and Compliance training.
- Interacted with banks, customers, and merchants to validate information to confirm or cancel authorizations.
- Monitored customer's transactional records to identify unauthorized transactions and fraudulent accounts.
Education
High School Diploma -
Thomas McKean High School
Wilmington, DESkills
- Coaching and mentoring
- Teamwork and collaboration
- Problem-solving
- Team motivation
- Verbal and written communication
- Cash handling
- People management
- Client communication
- Client service
- Documentation and reporting
- Complaint resolution
- Call center operations
Timeline
Associate Team Lead/ Receptionist
Block Advisors
11.2023 - Current
Client Service Representative
Peleman Industries
01.2022 - 10.2023
Laboratory Customer Service Representative
Emory Healthcare
10.2019 - 01.2022
Client Service Rep/ Tech Support Tier I
Priority Payment Systems
02.2018 - 09.2019
Fraud Analyst
Bank of America
08.2016 - 01.2018
High School Diploma -
Thomas McKean High School
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