Summary
Overview
Work History
Education
Skills
Timeline
Generic

CORRINNE ROYE

Bank Manager
Brooklyn

Summary

Dynamic Branch Manager with a proven track record at Chase Bank, excelling in sales strategy and team leadership. Recognized for enhancing operational efficiency and achieving top customer service ratings. Skilled in employee training and compliance adherence, driving branch profitability while fostering strong client relationships and community engagement.

Overview

22
22
years of professional experience

Work History

Branch Manager VP

Chase Bank
06.2022 - Current
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Led team meetings to discuss branch performance and customer service initiatives.
  • Developed strategic plans to enhance branch efficiency and service delivery.
  • Trained staff on new banking products and customer engagement techniques.
  • Assessed employee performance, and developed improvement plans.
  • Resolved various issues impacting sales management and business operations.
  • Met deadlines by proactively managing individual and team tasks, and streamlining processes.
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Conducted regular performance reviews for all employees in the branch.

Branch Manager VP

Santander Bank
09.2016 - 07.2021
  • Responsible for the overall management of branch operations and carrying out supervisory responsibilities in accordance with bank policies, procedures, and regulatory guidelines.
  • Provide exemplary customer service, including responding to customer calls, emails, and inquiries.
  • Participate in events and other financial literacy initiatives that support the financial needs of customers and prospects, and engage with the community.
  • Top Branch Manager for 2017, 2018, and 2019 for Customer Service Excellence by maintaining friendly and professional customer interactions.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill sets.
  • Resolved customer complaints promptly to ensure high levels of satisfaction.
  • Engaged employees in business processes with positive motivational techniques.
  • Active participant in community affairs with small business owners, whereby we try to analyze and address concerns that led to an increase in new businesses in that area.

Branch Manager

Citibank
06.2015 - 09.2016
  • Responsible for providing a superior client experience in the branch while delivering results that align with business objectives.
  • Developing sales plans that are aligned with overall business targets and priorities to achieve goals.
  • Motivating and creating a welcoming environment through activity-based coaching and performance development; ensuring clients receive excellent service through ongoing coaching and monitoring of staff activities and direct interactions with clients; and monitoring and adhering to operational controls, including legal, corporate, and regulatory policies and procedures to ensure the safety and security of customer and bank assets.

Branch Manager

Chase Bank
08.2007 - 06.2015
  • Throughout my tenure, I have managed five different locations in Manhattan and Brooklyn. Branch sizes range from $23 million to $650 million.
  • Responsibilities as Branch Manager are to create a culture of excellence daily that delivers an exceptional experience for both customers and employees; instrumental in hiring top talent for the district of Manhattan West.
  • Developing each member of my team to their fullest potential, setting a clear direction for the branch, and creating great partnerships within Chase and the community at large—all while maintaining a focus on our customers.
  • Developed the annual branch business plan for maximum profitability and effectiveness.
  • Managed one of the Mega Branches in Manhattan, managing deposits and investments of $1 billion.
  • Adhered to all regulatory compliance guidelines for retail mortgage lending, investments, and branch audits.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Assisted other branches when needed during peak periods or special projects.

Assistant Branch Manager

Washington Mutual Bank
04.2006 - 08.2007
  • Managed daily operations, ensuring compliance with banking regulations and policies.
  • Monitored daily operations and supported Branch Manager in necessary duties.
  • Supervised teller duties including balancing cash drawers and verifying accuracy of transactions.
  • Actively recruited and oversaw training for all new branch employees.
  • Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
  • Implemented annual performance appraisals for all branch staff. Adhered to all regulatory compliance guidelines for retail mortgage lending and business banking. Maintained a consistent internal audit score of 98%.
  • Educated customers on the variety of loan products and available credit options at community meetings on behalf of the bank.
  • Adhered to all federal and state compliance guidelines for retail mortgage lending.

Branch Manager

Churches Credit Union
02.2004 - 06.2006
  • Educated customers on the variety of loan products and available credit options.
  • Received the top loan officer award for a 95% rate of closed loans.
  • Analyzed applicants' financial status, credit, and property evaluation to determine the feasibility of granting loans.
  • Participated in community events to promote brand awareness.
  • Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
  • Developed strategies to increase customer satisfaction and loyalty.

Education

Pre-Business

Montego Bay Community College
Montego Bay Jamaica, Jamaica

Skills

  • Sales strategy
  • Branch operations
  • Customer engagement
  • Compliance adherence
  • Employee training
  • Client relationship management
  • Team leadership
  • Community involvement
  • Motivational techniques
  • Problem solving
  • Operational efficiency
  • Effective communication
  • Strategic planning

Timeline

Branch Manager VP

Chase Bank
06.2022 - Current

Branch Manager VP

Santander Bank
09.2016 - 07.2021

Branch Manager

Citibank
06.2015 - 09.2016

Branch Manager

Chase Bank
08.2007 - 06.2015

Assistant Branch Manager

Washington Mutual Bank
04.2006 - 08.2007

Branch Manager

Churches Credit Union
02.2004 - 06.2006

Pre-Business

Montego Bay Community College

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CORRINNE ROYEBank Manager