Summary
Overview
Work History
Education
Skills
Timeline
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Corron Wilson

Crofton,MD

Summary

To be a part of a company that indulges professional growth which provides a challenging and a rewarding career while allowing me to utilize my knowledge and skills. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 15 years of relevant work experience to your team.

Overview

12
12
years of professional experience

Work History

Patient Services Representative

Community Radiology Associates
10.2022 - Current
  • Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
  • Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
  • Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
  • Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Used EMR to schedule appointments.
  • Took copayments and compiled daily financial records.
  • Balanced deposits and credit card payments each day.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Resolved patient billing issues in line with established guidelines.
  • Greeted and assisted patients with check-in procedures.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Recommended service improvements to minimize recurring patient issues and complaints.

Lead Patient Care Coordinator

American Sleep Medicine
01.2021 - 10.2022
  • Performing analytical and data entry task
  • Taught patients and families to use at-home medical equipment.
  • Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • . Supported clinical staff in providing exceptional care through seamless coordination of appointments, referrals, tests, and follow-up visits.
  • . Fostered a culture of teamwork, accountability, and continuous learning among the Patient Care Coordination team.
  • Decreased patient wait times through effective resource allocation and appointment management.
  • Trained new Patient Care Coordinators to ensure consistent quality of service across the team.
  • Managed high call volumes efficiently, triaging calls effectively and directing them to appropriate personnel as needed.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.


Travel

06.2020 - 11.2020
During the COVID-19 pandemic, I took a break from my usual activities to volunteer and assist in various community efforts. This included delivering groceries and essential supplies to those in quarantine or unable to leave their homes, volunteering at local food banks, and participating in virtual support groups to provide emotional assistance to those struggling with isolation and anxiety. My goal was to contribute to the well-being of my community during these challenging times

Medication Technician

Country Meadows Retirement Community
08.2012 - 05.2020
  • Monitored medication storage area to maintain medication security and control.
  • Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
  • Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
  • Balanced the needs of multiple patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.
  • Reordered medication to maintain adequate supply.
  • Reviewed patient progress to document effects of any prescribed medication.
  • Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
  • Reduced medication errors by implementing a double-check system before administering medications to patients.
  • Reviewed medication orders for accuracy and completeness before administering medication.
  • Assisted in training new Medication Technicians on best practices and company policies, fostering a culture of continuous learning.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Served as a reliable resource for colleagues and nursing staff, offering guidance on medication administration best practices and regulations.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Transported patients between rooms and appointments or testing locations.
  • Helped patients complete range of motion exercises to prevent loss of function during care.

Education

Some College (No Degree) -

Frederick Community College
Frederick

Skills

  • Good communication both written and oral
  • Capable of analyzing and solving problems
  • Strong leadership and organizational skills
  • Customer Service
  • Ability to perform under pressure
  • Teamwork
  • Excel
  • Word
  • Data Entry
  • Email
  • Patient Registration
  • Appointment Scheduling
  • HIPAA Compliance
  • Medical Terminology
  • Problem-Solving
  • Multitasking and Organization
  • Team Leadership
  • Team Collaboration
  • Money Handling
  • Patient check-in
  • Phone and Email Etiquette
  • Flexible Schedule
  • EMR
  • Scheduling Diagnostic Procedures
  • Patient documentation
  • Clerical and Filing Support
  • Caring and Empathetic
  • Payment Collection
  • Insurance verifying
  • Multi-Line Telephone Systems
  • Resolving Problems
  • Vital Statistics Documentation

Timeline

Patient Services Representative

Community Radiology Associates
10.2022 - Current

Lead Patient Care Coordinator

American Sleep Medicine
01.2021 - 10.2022

Travel

06.2020 - 11.2020

Medication Technician

Country Meadows Retirement Community
08.2012 - 05.2020

Some College (No Degree) -

Frederick Community College

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Corron Wilson