Corryna Austin
Barstow,CA
Summary
I am a focused Manager versed in all aspects of running retail establishment including opening and closing procedures, banking, merchandising and recruiting. Have been doing this for 8 years now. I like to Keep operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Overview
10
10
years of professional experience
Work History
Shift Supervisor
Starbucks
'Ewa Beach, HI
05.2020 - 10.2024
- Conducted weekly inventory of supplies, equipment, and food items.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Monitored staff performance to ensure quality standards were met.
- Resolved customer complaints in a timely manner.
- Assigned tasks to team members based on their strengths and skill sets.
- Maintained accurate records of daily transactions and deposits.
- Developed strategies for improving operational efficiency and customer service levels.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Addressed any issues that arose during the shift in a proactive manner.
- Enforced company policies fairly while maintaining an open door policy for staff concerns.
- Completed opening and closing duties to facilitate business operations.
Store Manager
Dunkin Donuts
Wiesbaden , Germany
10.2017 - 04.2020
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Updated store pricing, signage and merchandising to promote specials, sales and discounts.
- Assessed, optimized and elevated operations to target current and expected demands.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Oversaw POS operations and cash management to reduce errors.
Bartender Shift Manager
Oscars Bar And Grill
Landstuhl , Germany
06.2014 - 05.2016
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
- Motivated team by giving constructive feedback to deliver exceptional patron experiences to all clientele.
- Balanced daily registers and generated sales reports to support financial and administrative objectives.
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
- Designed and implemented new cocktails to drive customer interest and sales numbers.
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
- Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Education
High School Diploma -
Sandy Upper School
Sandy, bedfordshire , United Kingdom 05.2011
Skills
- Store opening and closing procedures
- Store operations oversight
- Employee supervision and motivation
- Sales professional
- Outstanding communication skills
- MS Office proficient
- Accurate cash handling
- Staff training and development
- Shift checklists
- Team-oriented
- Employee training
- Supervision and training
- Recruiting and hiring
- Sound judgment
- Proficient in all MS software
- Financial administration
- Schedule management
About me
I’m Corryna,
I’m 29 years old, originally from the uk. Moved to Hawaii for 3 years and then over to California due to military affiliation.
I have plenty of experience in customer service but looking to expand my horizons a little bit.
Reference
Stefanie Davis
My previous Area Manager while in Germany.
+1 (618) 606-2302
Timeline
Shift Supervisor
Starbucks
05.2020 - 10.2024
Store Manager
Dunkin Donuts
10.2017 - 04.2020
Bartender Shift Manager
Oscars Bar And Grill
06.2014 - 05.2016
High School Diploma -
Sandy Upper School