Corsica Carter
Noxapater,MS
Summary
I am looking to obtain employment with a company who has potential for growth within as well as somewhere I can have a long working tenure with. I am a diligent customer service professional, successful at satisfying different types of customers with creative and knowledgeable solutions. I have over 5 years of customer service experience and I have also gained the necessary business etiquette and service skills from previous employment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Experience Specialist
US Bankcorp
01.2023 - Current
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Documented customer interactions in internal database to maintain customer service history details.
- Resolved customers' issues related to online purchases and billing discrepancies to encourage good customer relationships.
- Educated customers about billing, payment processing and support policies and procedures.
- Identified and resolved discrepancies and errors in customer accounts.
- Assisted customers in resolving technical issues with accessing their accounts
COVID-19 Swabber
Maverick Health
01.2022 - 07.2022
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
- Oversaw in-person and curbside patient registration and processing.
- Protected individual confidentiality as prescribed by local, state, and federal mandates.
- Donned and removed personal protective equipment (PPE) per company protocols.
- Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.
- Conducted contact tracing of staff and visitors in close contact with individuals testing positive for COVID-19 to check for possible symptoms and prepare for treatments.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Provided COVID-19 FAQs and educational material to patients and staff.
- Educated staff and patients on importance of proper hygiene and social distancing to practice protective measures and avoid infection transmission.
- Documented all COVID-19 screenings, results and follow-up action on database to enable tracking history and maintain accurate records.
Press Operator
Polo Custom Products
05.2021 - 10.2021
- Loaded and positioned materials in loading and feeding mechanisms.
- Reviewed completed orders for quality and accuracy.
- Operated press to achieve highest quality and productivity with minimal scrap.
- Promptly removed completed loads from press.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Followed company policies and OSHA requirements to maintain work safety.
- Removed excess materials during and after runs and collected for reuse or put into removal bins.
- Restocked workstations with supplies to prevent work delays.
- Upheld housekeeping standards by keeping space clean and free of hazards.
Car Insurance Sales Agent
Sitel
03.2019 - 01.2021
- Progressive Sales Campaign
- Sitel offered a paid training to learn the specifics about car insurance and at the end of training we were to take a licensing exam
- As a Sales Agent, we were to greet each customer with a pleasant tone, collect their basic information, add the car details/ driving history, and select appropriate coverage
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Analyzed risk factors to recommend appropriate coverage levels.
- Followed up promptly with interested clients to close sales.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
Personal Shopper
Walmart
12.2017 - 03.2019
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
Over-Night Shift Leader
BURGER KING
09.2016 - 12.2017
- Greet customers
- Maintained inventory control of all products and enforced all proper food sanitation procedures
- Structured and maintained a safe working environment
- Performed a safe count at the beginning of every shift
- Closed the store each night
Customer Service Representative/Server
Pizza Hut
08.2015 - 09.2016
- Greet customers
- Take customer orders over the phone with proper phone etiquette
- Solve any issues that may arise dealing with customers
- Ensure every order is being delivered accurately in comparison with the standards
- Run shifts in the absence of a manager
- Prepare salads and vegetables for future business
Porter/Customer Service Representative
Bullock Toyota
07.2014 - 08.2015
- Transported vehicles from the owner’s destination to the car dealership
- Answered any guest’s questions or concerns
- Answered any telephone calls and direct them accordingly
- Greeted guests coming into the dealership
- Take any messages
Crew Trainer
McDonald’s
12.2013 - 07.2014
- Greet customers
- Train new hires (Guest Services only)
- Run shifts in an absence of the manager
- Report directly to the Assistant General Manager and General Manager
- Responsible for the satisfaction of training with new crew
- Be knowledgeable of current information pertaining the job to be able to train
- Contributed to a new training program within the restaurant
Education
Bachelor of Social Work -
Mississippi State University 2012-2015
Starkville, MSAssociate of Science -
East Central Community College
Decatur, MS12.2012
High School Diploma -
NOXAPATER ATTENDANCE CENTER
Noxapater, MS12.2010
Skills
- CRM software
- Client advocacy
- Problem-solving
- Medical terminology
- Blood collection
- Venipuncture
- Data entry
- Sample and specimen collection
- Sanitation and sterilization
- Sample labeling
- HIPAA
Certification
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
Languages
English
Native or Bilingual
Timeline
Customer Experience Specialist
US Bankcorp
01.2023 - Current
COVID-19 Swabber
Maverick Health
01.2022 - 07.2022
Press Operator
Polo Custom Products
05.2021 - 10.2021
Car Insurance Sales Agent
Sitel
03.2019 - 01.2021
Personal Shopper
Walmart
12.2017 - 03.2019
Over-Night Shift Leader
BURGER KING
09.2016 - 12.2017
Customer Service Representative/Server
Pizza Hut
08.2015 - 09.2016
Porter/Customer Service Representative
Bullock Toyota
07.2014 - 08.2015
Crew Trainer
McDonald’s
12.2013 - 07.2014
Bachelor of Social Work -
Mississippi State University 2012-2015
Associate of Science -
East Central Community College
High School Diploma -
NOXAPATER ATTENDANCE CENTER
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