Cortavea Starks
Conroe,Texas
Summary
Dynamic customer service professional with extensive experience at Serco Global Services, excelling in conflict resolution and customer satisfaction. Proven ability to enhance productivity and deliver exceptional service, leveraging strong time management skills and adaptability to exceed team goals. Committed to creating positive experiences and fostering client relationships. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Cashier
Circle K
03.2023 - 04.2025
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
Customer Service Representative
Serco Global Services
02.2022 - 01.2023
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
Parallon
04.2018 - 12.2021
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded proactively and positively to rapid change.
Education
High School Diploma -
Cape Central High School
Cape Girardeau, MO05-2019
Skills
- Returns processing
- Drawer balancing
- Product restocking
- Daily reporting
- Time management skills
- Payment collection
- Conflict resolution
- Customer satisfaction
- Positive and professional
- Adaptability and flexibility
- Account management
- Telephone management
Timeline
Cashier
Circle K
03.2023 - 04.2025
Customer Service Representative
Serco Global Services
02.2022 - 01.2023
Customer Service Representative
Parallon
04.2018 - 12.2021
High School Diploma -
Cape Central High School
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