CORTEA DAVENPORT
CARROLLTON,TX
Summary
Experienced manager with a proven track record of team leadership, strategic planning, and organizational expertise. Equipped with a talent for empowering employees to independently handle daily functions and deliver exceptional customer service. Recognized as a diligent trainer and mentor, known for exceptional management abilities and a results-driven approach.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Radiology Support Specialist
Trident Care
2024.05 - Current
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Manage EMR orders for clients
- Communicate via email and telephone with clients to edit, correct, and problem solve issues.
- Notify nurses and facilities of critical results
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Promoted a positive work environment through active participation in team meetings and contributing ideas for organizational success.
- Assisted in the creation of knowledge base articles and reference materials, streamlining access to information for both team members and customers alike.
Assistant Center Manager
CSL Plasma
2022.12 - 2024.05
- In the absence of the center manager overall authority over center operations production goals, monitoring yields and implement plans as required
- Meet daily weekly and monthly deadlines and maintain operational records
- Independently determine center labor usage to meet business needs
- Super meeting center production goals
- Manage all inventories to the optimum levels by maximizing efficiencies, customer service levels and minimizing investment
- Ensure efficient donor flow throughout the center
- Identify problem areas and implement corrective actions as needed
- Ensure compliance with all company SOPs and applicable federal, state and local regulations
- Perform nearly all staff tasks and duties at proficiency level adequate for training and critiquing employees in the performance of those tasks and duties
- Monitor net yields and implement plans for improvement when required
- Assists with meeting financial targets at all times and adheres to cash management, financial reporting, and other financial responsibilities
- Collect and analyze data to maintain and improve center quality, efficiency and profitability
- Assist with audits and address areas of deficiency noted during audits
- Follow all EHS ABs OSHA policies and procedures
- Complete all OSHA record keeping and reporting
- Support facility maintenance
- Conduct recruitment, training, development, counseling and termination
- Ensure excellent customer service by all staff
- Effectively resolve complaints and concerns
- Maintain confidentiality of all personnel, donor and center information
- Identify and solve complex operational issues to ensure smooth functioning of the center
- Implement and enforce a comprehensive training program for all staff members, ensuring adherence to company procedures and regulations
- Develop and implement strategies to attract and retain qualified staff
- Develop and implement strategies to increase donor recruitment and retention, ensuring a consistent supply of plasma for manufacturing
- Assist in the development and implementation of marketing strategies to attract and retain qualified donors
- Ensure the proper handling and storage of all plasma donations, following all regulatory guidelines and company protocols.
Radiology Support Specialist-Lead
Rely Radiology
2011.12 - 2022.11
- Report directly to the Director or Radiology
- Developing and coaching staff, insuring competency with desk duties
- Creating/maintaining staff schedules
- Creating and updating daily team assignments
- Train new hires
- Developing SOPs, protocols, and detailed training materials including a comprehensive training manual, visual and textual guidance used in multiple departments
- Creating, updating, and maintaining physicians' schedules
- Edit/update CPT and ICD10 codes
- Fostering and developing relationship with private client to manage accounts/exams
- Create and maintain contact sheets for private clients, and physicians
- Coordinating with inter-company department supervisors and staff to resolve issues
- Implement and manage a quality assurance program to ensure accuracy and efficiency in radiology support operations
- Implement new software applications to improve efficiency and accuracy in radiology support operations
- Implement and manage a performance improvement program to enhance the quality and efficiency of radiology support operations
- Develop and implement strategies to improve customer satisfaction and patient experience in radiology support operations.
Administrative Assistant
Ardent Hospice
2014.10 - 2015.12
- Clerical duties
- Answering multiline phones
- Provide excellent customer service
- Correspond with clinical staff and office personnel
- Assist with HR responsibilities
- Research billing claims
- Handle incoming/outgoing mail
- Create and manage patient charts
- Assist in coordinating and scheduling appointments for patients and visitors
- Organize and maintain electronic and physical records of patients and office documents
- Maintain an organized and efficient office environment by managing office supplies and equipment inventory
- Assist with processing new patient admissions and discharges
- Assist in HR tasks such as onboarding new employees and managing employee records
- Maintain a professional and friendly demeanor when greeting and interacting with visitors to create a positive first impression of the organization
- Assist in managing electronic health records and maintaining patient confidentiality.
Education
South University
Austin, TX 2024.09 -
Medical Assistant Certification - Medical Assisting
SANFORD BROWN COLLEGE
Dallas, TX04.2011
Diploma -
R.L. TURNER HIGH
Carrollton, TX06.2002
Skills
- MediSoft
- QuickBooks
- Microsoft Word
- Excel
- PowerPoint
- Publisher
- Outlook
- 10 Key
- Typing 40 WPM
- Lean Six Sigma Certified
- Multiline Phones
- Physician Verification
- OIG Exclusion Data Entry
- New Patient Registration
- Patient Scheduling
- Billing
- Insurance Verification
- Creating/Filing Patient Charts
- New Hire Training
- Medical Terminology
- Training and coaching
- Remote Support
- GMPs
- KPI
- Venipuncture
- Plasmapheresis
- Vital Signs
- Plasma Processing
- Shipments
- HIPAA
- OSHA
- FDA and GHA Audits
- Quality Assurance
Certification
- Lean Six Sigma Green Belt Certification (LSSGB) – International Association for Six Sigma Certification.
- CPR/AED Certification
- Basic Life Support Certification (BLS)
Timeline
South University
2024.09 -
Radiology Support Specialist
Trident Care
2024.05 - Current
Assistant Center Manager
CSL Plasma
2022.12 - 2024.05
Administrative Assistant
Ardent Hospice
2014.10 - 2015.12
Radiology Support Specialist-Lead
Rely Radiology
2011.12 - 2022.11
Medical Assistant Certification - Medical Assisting
SANFORD BROWN COLLEGE
Diploma -
R.L. TURNER HIGH
- Lean Six Sigma Green Belt Certification (LSSGB) – International Association for Six Sigma Certification.
- CPR/AED Certification
- Basic Life Support Certification (BLS)
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