Summary
Overview
Work History
Education
Skills
Timeline
Generic

Corteshea Jackson

Sewell ,NJ

Summary

Focusing on being good role model to students by exhibiting and reinforcing positive behaviors. Extensive experience in therapy-based environment. Sensitive to unique needs of each individual.

Enthusiastic Paraprofessional and classroom support aide knowledgeable about education improvement plans and approaches. Offering 12 years' in education working with struggling students. Tech-savvy and adept user and various classroom technologies.

Hardworking and reliable with strong ability. Highly organized, proactive and punctual with team-oriented mentality.

Ambitious student pursuing degree eager to contribute developed knowledge. Skilled in all settings. Adaptable and driven with strong work ethic and motivation to thrive in team-based or individually motivated settings.

Flexible hard worker ready to learn and contribute to team success.

Overview

17
17
years of professional experience

Work History

ABA Technician

Brett DiNovi and AssociatesABA technician
08.2021 - Current
  • Defined problems, selected methods and completed experiments to gather data.
  • Maintained thorough records and submitted timely reports of project activities, findings and recommendations.
  • Designed and implemented rehabilitation plans for patients with cognitive dysfunctions.
  • Interviewed patients to obtain comprehensive medical histories.
  • Assessed group dynamics and operational efficiency by developing and overseeing diverse programs and projects.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Conducted neuropsychological evaluations such as assessments of intelligence, academic ability, attention, concentration, sensorimotor function, language, learning and memory.

Customer Service Representative

Horizon Blue Cross Blue Shields
09.2025 - 09.2025
  • Resolved customer inquiries effectively, ensuring high levels of satisfaction and loyalty.
  • Guided team members in handling complex service issues, enhancing overall team performance.
  • Developed training materials for onboarding new staff, streamlining the training process.
  • Implemented feedback systems to gather customer insights, driving service improvements.
  • Coordinated with cross-functional teams to address customer concerns promptly and efficiently.
  • Analyzed service metrics to identify trends and recommend process improvements.
  • Mentored junior representatives, fostering a collaborative and supportive work environment.
  • Led initiatives to enhance customer engagement through personalized communication strategies.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Classroom Assistant

Archbishop Damiano School
09.2017 - 06.2021
  • Handled diverse tasks for teachers, including clerical support, classroom management and document coordination.
  • Helped students stow book bags, coats, and other items in cubbies and lockers.
  • Created and distributed instructional materials for group and one-on-one use.
  • Prepared visual aids, equipment and classroom displays to foster learning.
  • Assisted with smooth and efficient transitions between arrival, room periods, activities, field trips, snacks and departures.
  • Worked with parents to help improve student behavior and academic performance.
  • Escorted students to school nurse or administrative office.
  • Liaised with team of professionals to implement comprehensive educational action plans for special needs and at-risk students.
  • Offered students personalized educational, behavioral and emotional support.
  • Maintained focused, inclusive and supportive learning environments.
  • Completed documentation on student behaviors, interventions and results.

Teacher

Children of America
06.2015 - 11.2018
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Differentiated instruction according to student ability and skill level.
  • Helped students build learning and study skills to achieve educational goals.
  • Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
  • Monitored student progress using exams and assignments to check for thorough understanding.
  • Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.
  • Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
  • Worked outside normal hours to be available to answer parent and student questions.
  • Combined discipline plan with effective measures and lesson plans to increase concentration, participation and progress student accountability.
  • Developed interesting course plans with multimedia learning tools to meet academic, intellectual and social needs of students.
  • Taught students to exercise problem solving methodology and techniques during tests.
  • Encouraged student critical thinking and discussion using variety of teaching techniques.
  • Established course websites to make updated handouts and other resources available to students at all times.
  • Established and maintained safe play environment for children.
  • Maintained positive classroom environments by reinforcing rules for behavior and relationship-building actions.
  • Developed lessons, activities and materials to cover all required course material.
  • Maintained safe, clean, and organized classroom environment.
  • Instructed students individually and in groups, utilizing various teaching methods.
  • Established positive relationships with students, parents, fellow teachers and school administrators.
  • Adapted teaching methods and instructional strategies to promote learning in students of differing skill levels.
  • Encouraged positive self-esteem and mutual respect for others while instilling joy of learning and discovery.
  • Met with parents and guardians to discuss student progress and areas for improvement.
  • Attended in-service training and professional development courses to stay on top of policy and education changes.
  • Involved parents in student education by cultivating strong relationships.
  • Tracked attendance, assignments, grades and class participation for all students.
  • Managed consistent, learning-focused classroom environments by establishing and communicating clear objectives for all students.
  • Taught students subject-specific material, learning strategies and social skills.
  • Worked with parents, administrators and counselors to develop improvement plans for struggling students.
  • Established and communicated clear learning objectives to foster student progress and academic performance.
  • Utilized various types of equipment and aids to enhance learning experience.
  • Offered hands-on learning opportunities to develop student self-esteem and life skills.
  • Enhance student development by teaching behavioral, social and lifelong learning skills in addition to academic subjects.
  • Created fun and safe learning environment by planning age-appropriate activities and monitoring safety.
  • Maintained calm, positive classroom environment through gentle discipline and enthusiastic attitude to encourage learning and studying among student.
  • Improved student engagement by implementing student-centered classroom management techniques to foster academic curiosity.
  • Supervised visits between children and parents at various sites by setting up age-appropriate activities and maintaining safety of all participants.
  • Applied proactive behavior management techniques to facilitate classroom discipline.

1:1 Behavior Aid

DCF Cumberland County school
09.2015 - 08.2018
  • Responded to emergency situations and implemented both verbal and physical de-escalation strategies.
  • Helped to improve patient behaviors with modeling and reinforcement techniques.
  • Supported patients with special needs and developmental delays to help each live full lives.
  • Completed daily updates to files and electronic health records.
  • Assisted patients with achieving personal hygiene goals by helping with bathing, toileting and grooming.
  • Collaborated with treatment team members to teach clients basic living skills like [Skill] and [Skill].
  • Developed and implemented departmental support systems to meet strategic objectives.
  • Leveraged data and collaborated with executive leaders to refine and improve discipline protocols.
  • Devised and implemented individualized professional learning resources, systems and coursework to boost teaching aptitudes.
  • Created and administered questionnaires to identify [Type] development needs and individualized strategies to meet goals.
  • Led [Timeframe] group meetings attended by [Number] teachers to drive development of effective behavioral skills and systems.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.

Assistant Behavior Therapist

Twin Oaks Assistant behavior therapist
09.2013 - 09.2016
  • Collected, recorded and summarized data on client behavior and assisted family with applying treatment and behavior reduction protocols.
  • Maintained objective session notes and accurate records to organize, model and review behavior as well as progress information.
  • Implemented behavior intervention plans to motivate and help clients reach highest potential.
  • Maintained safe, organized and therapeutic environment to enhance patient comfort.
  • Incorporated Applied Behavior Analysis therapy interventions and techniques to support individuals with autism spectrum disorders.
  • Visited client home, school or social setting to run discrete trials or shape verbal behavior while recording real-time data using technology platform.
  • Administered direct client care using intensive teaching and natural environment training to follow and apply prescribed behavioral skill acquisition.
  • Collaborated with cross-functional treatment team to develop and facilitate skill acquisition and behavior reduction assessments to establish care plan.
  • Organized social activities to help patients apply new skills in public settings.
  • Encouraged clients to express feelings and discuss life events in order to help each person develop personal and relational insights.
  • Maintained and completed required documentation and reports to comply with clinical programming.
  • Liaised with colleagues and staff to understand client case history, identify specific treatment needs and coordinate implementation of treatment related activities.

Classroom Assistant

Head Start Program
05.2008 - 06.2011
  • Offered students personalized educational, behavioral and emotional support.
  • Maintained focused, inclusive and supportive learning environments.
  • Handled diverse tasks for teachers, including clerical support, classroom management and document coordination.
  • Completed documentation on student behaviors, interventions and results.
  • Helped students stow book bags, coats, and other items in cubbies and lockers.
  • Set and enforced clear deadlines for student work.
  • Tutored children individually and in small groups to help with difficult subjects.
  • Assisted with smooth and efficient transitions between arrival, room periods, activities, field trips, snacks and departures.
  • Planned class activities, including [Type].
  • Promoted warm and inviting classroom environment, encouraging children to learn in safe settings.
  • Worked with parents to help improve student behavior and academic performance.

Education

Certificate -

40 Hour RBT Training And Competence Completion

Some College (No Degree) - Criminal Justice

Camden County College
Camden, NJ

CDA

High School Diploma -

Penn Foster Career School
Scranton, PA
06.2019

Child Development

Child Development Associate
Camden, NJ
06.2014

Skills

  • Teacher assistance
  • Individual instruction
  • Reporting requirements
  • Multidisciplinary team collaboration
  • Behavior modification
  • Educational support
  • Enrichment activities
  • Social integration
  • Reliable and trustworthy
  • Communication
  • Working collaboratively
  • Microsoft Office
  • Organizational skills
  • Conflict resolution
  • Active listening
  • IEP familiarity
  • Technology-based strategies

Timeline

Customer Service Representative

Horizon Blue Cross Blue Shields
09.2025 - 09.2025

ABA Technician

Brett DiNovi and AssociatesABA technician
08.2021 - Current

Classroom Assistant

Archbishop Damiano School
09.2017 - 06.2021

1:1 Behavior Aid

DCF Cumberland County school
09.2015 - 08.2018

Teacher

Children of America
06.2015 - 11.2018

Assistant Behavior Therapist

Twin Oaks Assistant behavior therapist
09.2013 - 09.2016

Classroom Assistant

Head Start Program
05.2008 - 06.2011

Some College (No Degree) - Criminal Justice

Camden County College

CDA

High School Diploma -

Penn Foster Career School

Child Development

Child Development Associate

Certificate -

40 Hour RBT Training And Competence Completion

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Corteshea Jackson