Cortez Armstead

• Regulatory Requirements: Ensured compliance with local and federal regulations in financial reporting, invoice processing, and contract management, mitigating legal risks and maintaining organizational integrity.

• Community Involvement: Organized a series of outreach events to educate local residents on the benefits of propane, fostering positive relationships and enhancing brand reputation within the community.

• Accuracy in Financial Reporting: Ensured accurate and timely preparation of financial reports that contributed to smooth audits and financial transparency while preparing documentation for external auditors.

Documentation Processes: Utilized digital documentation tools that improved accuracy and reduced paperwork handling time by 30%, enhancing overall efficiency in service operations.

Quality Assurance: Implemented quality control checks and audits to ensure service delivery consistency and adherence to dealership standards, resulting in a 95% customer satisfaction rating on service quality.

Compliance Management: Ensured adherence to regulatory requirements and dealership policies through regular audits and staff training, maintaining a clean compliance record and minimizing risk exposure.

Team Collaboration: Collaborated effectively with sales teams and technicians to identify parts requirements, ensuring accurate fulfillment of customer orders.

Customer Relationship Management: Built strong relationships with commercial customers, resulting in a high rate of repeat business and customer referrals.