Cortez Armstead
Silver Spring,MD
Summary
Results-driven professional with over a decade of experience since 2011 spanning production coordination, project and operations management, and automotive dealership service advising, with a strong track record of leading projects from start to finish, improving workflow efficiency, and driving customer satisfaction and revenue growth.
Overview
15
15
years of professional experience
Work History
Production Manager
Front Line Mobile Tech
Jessup, MD
10.2025 - 04.2026
- Direct end-to-end management of upfitting projects for government fleet vehicles, overseeing all phases from intake and planning to final delivery.
- Act as the primary liaison for clients, ensuring consistent communication, alignment on specifications, and high levels of customer satisfaction.
- Lead cross-functional coordination between technicians, vendors, and internal teams to maintain production schedules and meet strict deadlines.
- Manage 12-18 projects, balancing resources, labor, and materials to ensure on-time and within-budget completion.
- Oversee installation and customization of fleet equipment, ensuring full compliance with government regulations and safety standards.
- Implement process improvements that reduced production delays by 15% and increased overall shop efficiency.
- Monitor project costs, timelines, and performance metrics, proactively addressing issues to minimize downtime and rework.
- Maintain accurate documentation, including work orders, progress reports, and final delivery records for audit and compliance purposes.
- Conduct final quality control inspections to ensure all upfitting meets client specifications prior to release.
- Oversaw production schedules to ensure timely deliverables and efficient resource allocation.
Production Coordinator
Murphy Pipelines
Hyattsville, MD
06.2020 - 10.2025
- Coordinated daily production activities for infrastructure and pipeline projects in partnership with DC Water, ensuring alignment with project timelines and contract requirements.
- Served as a primary point of contact between field crews, project managers, and client representatives to maintain clear communication and resolve issues quickly.
- Tracked project progress from initiation to completion, monitoring schedules, materials, and labor to ensure on-time delivery.
- Managed work orders, permits, and documentation to maintain compliance with municipal regulations and safety standards.
- Supported resource planning by coordinating equipment, materials, and personnel across multiple active job sites.
- Monitored project costs and assisted in budget tracking to minimize overruns and improve operational efficiency.
- Identified workflow bottlenecks and implemented process improvements to increase productivity and reduce downtime.
- Maintained detailed production reports and provided regular status updates to leadership and stakeholders.
- Ensured adherence to safety protocols and contributed to a culture of safety across all job sites.
- Assisted with scheduling inspections, coordinating subcontractors, and ensuring quality control standards were met.
Service Advisor
Zeigler Chevrolet
Chicago, IL
05.2011 - 03.2020
- Led front-line service operations, managing a high-volume customer base while consistently exceeding sales and customer satisfaction (CSI) targets.
- Drove revenue growth by strategically recommending maintenance and repair services, increasing average repair order (ARO) and overall service department profitability.
- Built long-term customer relationships through consultative selling, resulting in repeat business, retention, and referral growth.
- Mentored and trained junior service advisors on sales techniques, customer communication, and workflow efficiency.
- Acted as a liaison between customers, technicians, and management to ensure seamless service delivery and quick resolution of complex issues.
Education
BBA - Business Administration
University of The Potomac
Washington, D.C06-2027
Timeline
Production Manager
Front Line Mobile Tech
10.2025 - 04.2026
Production Coordinator
Murphy Pipelines
06.2020 - 10.2025
Service Advisor
Zeigler Chevrolet
05.2011 - 03.2020
BBA - Business Administration
University of The Potomac