CORTEZ BAKER
Waldorf,MD
Summary
I am seeking a position that would allow me to be a resource for customers in need. Highly skilled in training and supervision of customer service representatives with outstanding presentation, motivation and customer service skills. A resourceful problem solver offering in-depth experience in fast pace challenging environments. Extremely proficient with computer software programs and internet. Always dedicated to the highest levels of customer service. I wish to obtain a position where I can learn and grow as a professional
Overview
15
15
years of professional experience
1
1
Certification
Work History
MECHANICAL ENGINEER
5 STAR LAUNDRY
06.2021 - 06.2024
- Responsible for observing and maintaining equipment within a commercial laundry plant
- Duties included preventative maintenance and repair as situations develop
- Ability to work on rail systems, conveyors, tunnel washers, folders and presses
- Knowledge of electronic control systems and hydraulics
- Ability to conduct water quality tests, and refill chemical solutions
- Responsible for maintaining detailed maintenance logs
- Responsible for ordering parts and equipment
- Conducted repairs and maintenance of industrial laundry equipment with the ability to remove jams, fix chains, change hoses, plugs, filters and install parts
- Responsible for keeping laundry equipment/machines functioning and running efficiently
- Planned numerous projects from beginning to end, focusing on timelines, budgets and mechanical feasibility.
CLERK/SHIPPING AND RECEIVING
ABEL INDUSTRIES
10.2017 - 05.2021
- Performed clerical and physical tasks in warehouse in connection with shipping goods and receiving incoming shipments
- Ability to safely operate warehouse equipment and forklift certified
- Responsible for unloading trucks and verifying the correctness of incoming shipments by comparing items unloaded against bill of lading, invoices, manifests, storage receipts
- Checking items for damage goods and making sure items are appropriately identified for routing departments within establishment
- Kept records of items received in computer programs and routed material to prescribed storage locations
- Responsible for storing, stacking, and palletizing materials
- Responsible for taking inventory and performing all general labor duties
- Answered phones and scheduled dock times for incoming shipments
- Reorganized inventory when needed and suggested quality control initiatives on an ongoing basis
- Followed company safety policies and procedures and encourage others to do the same
MORTGAGE ANALYST
SYNERGY ATTORNEY SERVICES
06.2009 - 09.2017
- Help homeowners save their home from foreclosure by offering positive resolutions
- Aided homeowners and inform clients of different options available to them by various government programs
- Close homeowners on our Attorney Services to aid them in the process
- Work client files in order to get homeowners best possible resolution
- Continuously improved personal proficiency in mortgage software applications through ongoing professional development and training opportunities.
- Streamlined data-entry procedures for increased accuracy in client files, ensuring organized record-keeping systems were maintained at all times.
Education
High School Diploma -
Potomac Senior High School
Dumfries, VA06.1995
Business Administration
Northern Virginia Community College
Woodbridge, VASkills
- Microsoft Excel
- Product development
- Manufacturing processes
- Supervised over 75 employes
- Manager in high pace environments
- Customer Service Representative
Certification
Proficient Microsoft Word, Excel, Powerpoint etc.
DOT Medical Card
MD Realestate License
Forklift Certification
Timeline
MECHANICAL ENGINEER
5 STAR LAUNDRY
06.2021 - 06.2024
CLERK/SHIPPING AND RECEIVING
ABEL INDUSTRIES
10.2017 - 05.2021
MORTGAGE ANALYST
SYNERGY ATTORNEY SERVICES
06.2009 - 09.2017
High School Diploma -
Potomac Senior High School
Business Administration
Northern Virginia Community College
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