Cortez Faulkner
Chicago,IL
Summary
To obtain a position will enable to use strong experiences, skills, and education to improve the organization's operation.
Overview
7
7
years of professional experience
Work History
Doorman
First Services Residential
02.2024 - Current
- Enhanced building security by vigilantly monitoring entrance and exit points.
- Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
- Streamlined package delivery process, ensuring timely distribution to residents.
- Collaborated with building management to address resident concerns quickly and effectively.
- Managed access control system, preventing unauthorized entry into the building.
- Provided exceptional customer service, fostering positive relationships with residents and enhancing their living experience.
- Contributed to a clean and orderly environment by maintaining the lobby area and entrances daily.
- Coordinated with vendors for deliveries or services, ensuring minimal disruption to residents'' routines.
- Monitored surveillance cameras regularly to ensure safety within the premises at all times.
Operations Assistant
Chase Bank
08.2023 - 06.2024
- Streamlined operations by implementing efficient inventory management systems.
- Assisted in the development of standard operating procedures to maintain consistency and accuracy across tasks.
- Expedited processing times through careful data entry and meticulous attention to detail in handling paperwork.
- Facilitated smooth communication between departments by acting as a liaison when necessary, ensuring timely information exchange.
- Collaborated with cross-functional teams to achieve project goals within specified timelines.
Account Executive
Echo Global Logistics
07.2022 - 07.2023
- Collaborated with internal teams to develop account strategy.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Applied needs-based analysis to assess current satisfaction and importance of various product features to customers.
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
- Met and exceeded service level goals to achieve standards and expectations.
Dispatch Supervisor
Lily Transportation Corp.
03.2020 - 07.2022
- Evaluated and adjusted over routes based on daily needs, available workers, traffic hazards and weather conditions.
- Supervised a team of employees and provided training focused on maximizing overall performance.
- Optimized routes through careful planning, realizing cost savings of money for the company.
- Documented all changes in computer tracking system.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
- Directed investigations to verify and resolve customer or shipper complaints.
- Closely monitored dispatch board to organize and prioritize over daily loads/orders.
Dispatcher
BMM Logistics
01.2019 - 03.2020
- Evaluated and adjusted over routes based on daily needs, available workers, traffic hazards and weather conditions.
- Kept detailed track of all available field personnel and all in-progress and completed calls.
- Responded to over daily caller requests with information about assistance and timeframes.
- Directed all dispatching, routing and tracking of drivers & vehicles.
- Documented all changes in computer tracking system.
- Supervised material flow, storage and global order fulfillment.
- Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
Pharmacy Technician
CVS Specialty Pharmacy
04.2017 - 01.2019
- Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
- Correctly completed pharmacy paperwork, including daily and weekly reports.
- Receptively answered customer questions and helped locate desired items in the pharmacy.
- Worked closely with Pharmacy Care Representatives (PCRs) in providing excellent patient care.
- Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
- Saved patients money and increased pharmacy profit margins with therapeutically equivalent and more cost-effective generic drugs.
Education
Western Illinois University
Macomb, ILSkills
- Operations management
- Financial records and processing
- Quick learner
- Computer proficient
- Communication skills
- Creative problem solver
- Client
- Drivers
- Medication management
- Excel
- Receiving
- Routing
- Sales
- Telephone
Timeline
Doorman
First Services Residential
02.2024 - Current
Operations Assistant
Chase Bank
08.2023 - 06.2024
Account Executive
Echo Global Logistics
07.2022 - 07.2023
Dispatch Supervisor
Lily Transportation Corp.
03.2020 - 07.2022
Dispatcher
BMM Logistics
01.2019 - 03.2020
Pharmacy Technician
CVS Specialty Pharmacy
04.2017 - 01.2019
Western Illinois University
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