Cortez Hicks II
Lakeland
Summary
Dynamic professional with a strong background in customer service and teamwork, honed at John K9's. Proven ability to resolve issues efficiently while maintaining a friendly demeanor. Skilled in data management and adaptable to fast-paced environments, demonstrating critical thinking and organizational skills to enhance customer satisfaction and operational efficiency. Along with vast customer service experience shown to provide for not just the customer but the company too.
Overview
6
6
years of professional experience
Work History
John K9 Employee
John K9's
10.2018 - 02.2025
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted customers with inquiries and resolved issues efficiently.
- Evaluated dogs'' progress during training sessions, adjusting techniques according to unique temperaments and learning styles.
- Supervised daily dog walking schedules, ensuring timely and safe routes for clients.
- Entered and maintained accurate data within company databases using advanced software tools.
Data Entry Warehouse
International Paper
11.2024 - 12.2024
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Was in the process of training for data entry learning to use Microsoft Excel, inputting, updating and maintaining data within the systems; learning from my trainer Izaiah Vega until the company had to shut down resulting in everyone's termination.
Customer Service Representative
Apple
03.2024 - 11.2024
- Provided product information and guidance to enhance customer satisfaction.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Lifeguard
Westgate Resorts
05.2022 - 08.2022
- Monitored pool area to ensure safety and compliance with regulations.
- Performed rescues and first aid in emergency situations, demonstrating effective lifesaving skills.
- Conducted regular safety drills to maintain readiness and improve response times among team members.
- Developed and implemented strategies for crowd management during peak hours to enhance guest experience.
- Provided customer service by answering questions and addressing concerns from pool users efficiently.
Retail Sales Associate
Hollister
06.2021 - 02.2022
- Delivered exceptional customer service, enhancing shopping experience and fostering repeat business.
- Managed inventory replenishment, ensuring product availability and minimizing stock discrepancies.
- Resolved customer inquiries effectively, improving satisfaction ratings through prompt follow-up actions.
- Analyzed sales data to identify trends, contributing to strategic planning for inventory management and promotions.
Education
High School Diploma -
Kathleen Highschool
Lakeland, FLSkills
- Computer skills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Multitasking Abilities
- Critical thinking
- Organizational skills
- Problem resolution
- Friendly, positive attitude
Timeline
Data Entry Warehouse
International Paper
11.2024 - 12.2024
Customer Service Representative
Apple
03.2024 - 11.2024
Lifeguard
Westgate Resorts
05.2022 - 08.2022
Retail Sales Associate
Hollister
06.2021 - 02.2022
John K9 Employee
John K9's
10.2018 - 02.2025
High School Diploma -
Kathleen Highschool