Summary
Overview
Work History
Education
Skills
Timeline
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Cortez Irvin

Houston,TX

Summary

Highly reliable and experienced with track record of helping clients improve bottom-line numbers by providing tailored advice, expertise and innovative solutions. Adept in quickly identifying customer needs and designing customized strategies to maximize company performance and profitability. Skilled in analyzing industry trends, competitor activities and market conditions to make timely decisions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

6
6
years of professional experience

Work History

Independent Contractor

Shiftsmart
09.2023 - Current
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
  • Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
  • Negotiated contracts with clients, ensuring clear communication of project scope and expectations for both parties.
  • Collaborated closely with clients to better understand entire project scope.
  • Identified new business opportunities through networking events, online platforms, or word-of-mouth referrals.
  • Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
  • Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future reference.

Shift Lead Supervisor

Sixty Rental ( MLS STAFFING )
06.2022 - 09.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enforced company policies and regulations with employees.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Promoted a positive work environment through open communication and effective conflict resolution strategies.
  • Conducted regular inventory checks, maintaining optimal stock levels to meet customer demand without excess waste or surplus.
  • Maintained open lines of communication with customers to ensure timely response to inquiries or complaints, fostering loyalty through proactive engagement efforts.
  • Trained and mentored new employees, ensuring a smooth onboarding process and seamless integration into the team.

General Warehouse Associate

Aluma Systems
08.2018 - 04.2022
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Performed general housekeeping and cleaning tasks.
  • Operated RF scanners to track merchandise and verify contents of containers.
  • Prepared orders for shipment through careful packaging, labeling, and documentation, resulting in minimal returns due to errors or damages.

Education

GED -

Lone Star College System
Spring, TX

Skills

  • Client Relationship Building
  • Workload Management
  • Deadline Adherence
  • Safety Compliance

Timeline

Independent Contractor

Shiftsmart
09.2023 - Current

Shift Lead Supervisor

Sixty Rental ( MLS STAFFING )
06.2022 - 09.2023

General Warehouse Associate

Aluma Systems
08.2018 - 04.2022

GED -

Lone Star College System

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Cortez Irvin