Cortez Johnson

· Event Planning and Coordination:

· Organizing events, workshops, and programs that promote the ERG’s mission.

· Coordinating with other ERGs and external organizations for joint events.

· Communication:

· Serving as a liaison between ERG members, senior and executive leadership.

· Communicating ERG activities and updates to members.

· Promoting ERG events and initiatives internally and externally.

· Currently in a role as tNPS Champion

· Served as lead role in PRP Rednode Project

· Procured and completed a position as a PDP (Professional Development Program) participant.

Career Development and professional growth: Assisted in the growth and development of frontline employees procuring and maintaining new roles in the company.

· Team Management: Supervise, coach, and develop a team of technicians to ensure high performance and adherence to company standards.

· Scheduling and Assignments: Create work schedules, assign tasks, and monitor workloads to ensure timely completion of service requests and maintenance activities.

· Quality Control: Ensure all technical work meets quality standards and compliance with company policies and industry regulations.

· Customer Service: Handle escalated customer issues and complaints, ensuring resolution in a timely and satisfactory manner.

· Training and Development: Provide ongoing training to technical staff to keep them updated on new technologies, procedures, and best practices.

· Performance Monitoring: Track and report on team performance metrics, identifying areas for improvement and implementing corrective actions as needed.

· Resource Management: Manage inventory and ensure availability of necessary tools, equipment, and materials for the technical team.

· Safety Compliance: Enforce safety protocols and procedures to ensure a safe working environment for all team members.

· Coordination: Collaborate with other departments and stakeholders to ensure alignment and support for technical operations.

· Reporting: Prepare and present reports on operational performance, incidents, and other relevant metrics to senior management.