Summary
Overview
Work History
Education
Skills
Timeline
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Cortez Maxwell

Cortez Maxwell

Atlanta,GA

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

13
13
years of professional experience

Work History

Professional Leasing Consultant

903PEACHTREE
Atlanta, GA
10.2024 - Current
  • Performed administrative duties such as filing paperwork and updating databases.
  • Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
  • Monitored rent collection activities and pursued delinquent accounts.
  • Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
  • Advertised available properties through various outlets such as newspapers and online listings sites.
  • Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
  • Managed multiple projects simultaneously while meeting deadlines.
  • Tracked leads using CRM software and followed up with interested parties.
  • Provided customer service to existing tenants by responding to inquiries promptly.
  • Greeted prospective tenants, answered questions, and provided tours of the property.
  • Resolved tenant complaints promptly and professionally.
  • Escalated critical issues to property manager to deliver immediate resolution.

Facility Manager

ACI Logistix
McDonough, GA
01.2020 - 10.2024
  • Supervised personnel responsible for maintaining groundskeeping activities at the facility.
  • Established department goals and deadlines.
  • Planned, administered and controlled budgets for equipment and supplies.
  • Developed and implemented preventive maintenance programs for facility infrastructure components.
  • Ensured compliance with applicable building codes, ordinances, laws, rules, regulations and standards.
  • Analyzed existing procedures for cost savings opportunities within the department's budget.
  • Assisted in developing emergency response plans for natural disasters or other emergencies.
  • Collected, analyzed and prepared reports of statistical data to assess facility management objectives.
  • Resolved customer complaints pertaining to facility-related matters quickly and effectively.
  • Enforced compliance with OSHA regulations and company policies.
  • Worked with cross-functional teams to achieve goals.
  • Diminished financial discrepancies and accurately reconciled accounts using detailed data analysis results.
  • Analyzed balance sheets for mistakes and inaccuracies.
  • Wrote reports, authored papers and organized supporting documentation.
  • Reviewed financial information detailing assets, liabilities, and capital.

Leasing Agent

Oak Tree Villas - StoneBridge
Atlanta, GA
01.2016 - 01.2020
  • Coordinated repairs and scheduled regular maintenance on rental units.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Detailed application requirements and answered questions from prospective tenants.
  • Contacted and followed up with tenants on renewal notices.
  • Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
  • Ensured that all applicable laws and regulations were followed in accordance with local housing codes.
  • Built brand loyalty by delivering stellar leasing experience to residents.
  • Maintained updated knowledge through continuing education and advanced training.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Updated and maintained databases with current information.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Leasing Agent

East Perimeter Point
Atlanta, GA
02.2013 - 01.2016
  • Prepared and maintained model units for tours, ensuring cleanliness and readiness.
  • Prepared and submitted monthly tenant visit logs.
  • Liaised between construction manager and tenant during build-out phase of tenant suite.
  • Received rent payments and tracked transactions in accounting software.
  • Provided customer service to existing tenants by responding to inquiries promptly.
  • Managed and oversaw operations, maintenance and administration of properties.

Front Desk Supervisor

Emed Multispecialty
Jacksonville, FL
01.2012 - 01.2013
  • Participated in meetings with other managers to discuss strategies for increasing profitability.
  • Corrected guest issues promptly with knowledgeable and friendly service.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Hosted office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
  • Resolved guest complaints promptly and followed-up to verify restored satisfaction.
  • Analyzed data from surveys to identify areas of improvement in the hotel's services.
  • Anticipated guests' needs ahead of time and responded to requests efficiently.
  • Posted room charges for food, liquor and telephone calls based on individual customer actions.
  • Greeted and welcomed guests in a friendly, professional manner.
  • Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
  • Performed administrative tasks such as filing documents, answering phone calls and emails.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Managed guest check-in and check-out procedures, reservations and payments.

Education

Associate of Business Administration - Business Administration And Management

Post University
Waterbury, CT
08-2022

High School Diploma -

Penn Foster Highschool
Scranton, PA
05-2011

Skills

  • Background checks
  • Building rapport
  • Follow-up techniques
  • Goal-oriented mindset
  • Lease administration
  • Credit analysis
  • Financial acumen
  • Team player attitude
  • CRM software
  • Strong negotiation
  • Property management
  • Business processes and procedures
  • Business partnerships
  • Database management
  • Account management
  • Collection actions
  • Team building
  • Staff management
  • Property inspections
  • Property amenities
  • Property maintenance
  • Lead generation
  • Basic mathematics
  • Property management knowledge
  • Customer service expertise
  • File management
  • Customer service
  • Administrative oversight
  • Reporting and correspondence
  • Relationship building
  • Record keeping
  • Clear communication
  • Telephone and email etiquette
  • Lead conversion

Timeline

Professional Leasing Consultant

903PEACHTREE
10.2024 - Current

Facility Manager

ACI Logistix
01.2020 - 10.2024

Leasing Agent

Oak Tree Villas - StoneBridge
01.2016 - 01.2020

Leasing Agent

East Perimeter Point
02.2013 - 01.2016

Front Desk Supervisor

Emed Multispecialty
01.2012 - 01.2013

Associate of Business Administration - Business Administration And Management

Post University

High School Diploma -

Penn Foster Highschool

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Cortez Maxwell