Cortez Moon
Brentwood,TN
Summary
Proven ability to develop and implement strategic plans that enhance team collaboration, efficiency, and productivity. Skilled in mentoring and coaching team members, fostering a positive work culture, and ensuring the successful execution of complex projects. Adept at managing cross-functional teams, driving continuous improvement initiatives, and utilizing data-driven approaches to solve problems.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Member Service Representative
Archimedes
08.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Resolved customer issues through thorough dispute investigation.
- Supported the onboarding process for new members, explaining benefits and assisting with enrollment completion.
Medical Management Specialist
Elevance Health
11.2018 - 06.2024
- Facilitated cross-functional meetings between departments to improve communication and collaboration within the organization.
- Implemented innovative case management strategies that resulted in reduced lengths of stay for patients receiving complex treatments.
- Contributed to strategic planning initiatives within the organization, utilizing extensive industry knowledge to inform future growth and development.
- Mentored junior staff members, helping them develop their skills as Medical Management Specialists while also fostering a positive work environment.
- Developed comprehensive training materials for new Medical Management Specialists, ensuring a consistent standard of knowledge across the team.
- Maintained accuracy, completeness, and security for medical records and health information.
Fulfillment Manager
Office Furniture Works
09.2017 - 10.2018
- Trained employees to handle high-volume work loads during seasonal rushes.
- Streamlined fulfillment processes for faster delivery times and increased customer satisfaction.
- Monitored inventory levels and collaborated with vendors to meet needs.
- Tracked delivery goals and developed improvement plans to correct deficiencies.
- Conducted regular audits of warehouse procedures, identifying areas for process improvement and implementing necessary changes.
Customer Service Representative
T-Mobile
08.2014 - 01.2016
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained up-to-date knowledge of product and service changes.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor Of Science - Accounting
Tennessee Technological University
Cookeville, TNHigh School Diploma - General Studies
Chattanooga School For The Arts And Sciences
Chattanooga, TNSkills
- Customer Service
- Financial Transactions
- Account Management
- Escalation Handling
- Database Management
- Healthcare knowledge
- MS Office
Certification
OSHA General Industry Safety and Health
Timeline
Member Service Representative
Archimedes
08.2024 - Current
Medical Management Specialist
Elevance Health
11.2018 - 06.2024
Fulfillment Manager
Office Furniture Works
09.2017 - 10.2018
Customer Service Representative
T-Mobile
08.2014 - 01.2016
Bachelor Of Science - Accounting
Tennessee Technological University
High School Diploma - General Studies
Chattanooga School For The Arts And Sciences
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