Cortez Peek
New Lenox,IL
Summary
Dynamic field service professional with a proven track record in technical diagnostics and repair, consistently delivering reliable solutions while upholding the highest standards of service excellence. Expertise in equipment maintenance and technical troubleshooting is complemented by a strong commitment to team collaboration and adaptability in fast-paced environments. Exceptional handling of customer interactions, characterized by empathy and effective communication, drives high levels of customer satisfaction and loyalty. A results-driven approach ensures successful issue resolution, fostering enduring relationships that elevate overall service delivery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Maintenance Worker
Capstone LLC
01.2025 - 05.2025
- Operated various hand tools, power tools, and specialized equipment safely while executing assigned tasks efficiently.
- Supported special projects such as renovations or installations by providing skilled labor assistance when necessary.
- Provided exceptional customer service when interacting with clients regarding facility-related concerns or requests.
- Enhanced equipment performance by performing routine maintenance and repairs as needed.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Increased order picking efficiency by utilizing warehouse management systems and barcode scanning equipment.
- Stand up Forklift Certified, Center rider pallet jack Cert, Scrubber/Sweeper Cert, Compactor
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Collaborated with team members to achieve daily order fulfillment targets, contributing to overall warehouse productivity.
- Met tight deadlines by efficiently navigating warehouse layout and prioritizing high-priority orders for expedited shipping.
- Maintained a safe working environment by adhering to OSHA guidelines and proper use of personal protective equipment.
- Had a quota of 60 and I was doing 90 per hour for order picking
Field Technician
The Will Group
09.2023 - 12.2024
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Collaborated with other field technicians to resolve complex technical issues.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- For TPA I hit 200 daily, for Nipsco I hit 94 of 60 pole quota
Sales Representative
Campbell Marketing Solutions
11.2022 - 01.2023
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 12.3%'
Ground Crew Worker
ITS ConGlobal
05.2022 - 06.2022
- Demonstrated flexibility in daily responsibilities by adapting to changing weather conditions or emergent project needs.
- Maintained equipment in optimal condition by performing regular cleaning and maintenance tasks.
Maintenance Worker
The Salvation Army
02.2020 - 08.2020
- Assisted in maintaining outdoor areas such as landscaping, snow removal, and general upkeep efforts for an aesthetically pleasing environment year-round.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Maintained a well-organized workspace and inventory system for tools and supplies, leading to increased productivity.
- Ensured safety of residents by monitoring and enforcing shelter rules and protocols consistently.
- Conducted valuable life skills workshops, empowering clients with tools needed for independent living after transitioning out of the shelter setting.
Education
Associate of Science - Criminal Justice
Columbia College
Columbia, MO05.2023
No Degree - Criminal Justice
Lincoln College
Lincoln, IL05.2022
High School Diploma -
Cics Ralph Ellison
Chicago, IL06-2020
Skills
- Effective organizational management
- Client support
- Knowledge of safety regulations
- Collaborative team management
- Problem-solving and maintenance
- Strategic issue analysis
- Quality management
- Shipping and receiving
- Cultural sensitivity
- Active listening
- Logical evaluation
- Forklift operator certification
Certification
Driver's License June 2023 to November 2027
Timeline
General Maintenance Worker
Capstone LLC
01.2025 - 05.2025
Field Technician
The Will Group
09.2023 - 12.2024
Sales Representative
Campbell Marketing Solutions
11.2022 - 01.2023
Ground Crew Worker
ITS ConGlobal
05.2022 - 06.2022
Maintenance Worker
The Salvation Army
02.2020 - 08.2020
Associate of Science - Criminal Justice
Columbia College
No Degree - Criminal Justice
Lincoln College
High School Diploma -
Cics Ralph Ellison
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