CORTEZ WELLS
McComb,MS
Summary
Results-driven supervisor specializing in employee training, inventory management, and quality assurance. Demonstrated success in implementing safety protocols and improving customer satisfaction through effective complaint resolution. Strong leadership skills with a focus on team development and operational efficiency.
Overview
7
7
years of professional experience
Work History
Supervisor
Just Like New Carpet Cleaning
Oakland, CA
11.2022 - 09.2025
- Supervised daily operations, ensuring compliance with safety protocols.
- Trained new employees on operational procedures and safety guidelines.
- Monitored inventory levels, promptly reporting discrepancies to management.
- Implemented quality control measures to consistently maintain product standards.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Coordinated team schedules and managed shift assignments efficiently.
- Resolved customer complaints swiftly while ensuring customer satisfaction.
- Performed monthly inventory checks to verify adequate stock levels for all products.
Team Leader
Carrols
Amite, Louisiana
03.2019 - 11.2022
- Coordinated daily operations to optimize workflow and ensure task completion.
- Monitored team performance, identifying areas for improvement and development.
- Trained new team members on company policies and operational procedures.
- Implemented safety protocols, enhancing workplace best practices.
- Maintained a collaborative work environment that fostered teamwork.
- Delegated daily tasks to maximize group productivity and efficiency.
- Conducted regular performance reviews, assessing progress of individual team members.
- Resolved customer complaints effectively while upholding high service standards.
Education
High School Diploma -
Mccomb High School
McComb, MS05-2021
Skills
- Employee training and development
- Inventory oversight
- Quality assurance
- Safety regulations adherence
- Customer issue resolution
- Team collaboration
Timeline
Supervisor
Just Like New Carpet Cleaning
11.2022 - 09.2025
Team Leader
Carrols
03.2019 - 11.2022
High School Diploma -
Mccomb High School