Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Cortez Williams

Macon,Mississippi

Summary

As an experienced Assistant Store Manager, I have a proven track record of increasing sales, reducing costs, and improving customer satisfaction. I have a deep understanding of store operations, from inventory management to customer service, and I’m adept at motivating and leading teams to success. My commitment to driving growth and efficiency has enabled me to make a lasting impact on the bottom line.

Overview

2
2
years of professional experience

Work History

Package handler

United postal service (UPS)
Columbus, MS
10.2023 - 02.2024
  • Load and unload packages from delivery vehicles
  • Lift and move heavy weights between destinations
  • Carry out work in accordance with company policies and guidelines
  • Sort cargo according to instructions provided as required
  • Work quickly and efficiently while adhering to safety standards
  • Process workload with minimal supervision
  • Ensure packages are not damaged throughout the process
  • Communicate effectively with relevant personnel to carry out tasks.

Assistant Store Manager

Family Dollar
Columbus, MS
04.2023 - 01.2024
  • Set example of selling behaviors including conversion of shoppers into customers, serving as an expert on merchandise features, building the sale and offering the Bloomingdales credit card as a benefit
  • Desire to learn about our products in order to assist customers
  • Provide customer service to customers in a courteous manner by assisting them with their needs
  • Answer questions, provide information, and help customers find products they are looking for
  • Assist store managers in maintaining inventory levels and ensuring that shelves are stocked with merchandise
  • Keep track of sales and ensure that cash registers ring up accurate numbers
  • Set employee schedules and monitor performance of employees
  • Conduct audits and inspections of stores to ensure compliance with company policies and procedures
  • Responsible for creating and organizing a pleasant shopping environment for our clientele, providing excellent customer service and driving customer loyalty
  • Providing excellent customer service following the company customer experience protocol
  • Assisting with merchandising and inventory activities
  • Keeping the sales floor and store image neat, organized, clean and stocked
  • Processing transactions accurately and efficiently
  • Orientation to results and the client’s satisfaction.

Assistant Manager

Subway
Macon, Ms
02.2022 - 04.2023
  • Address customer complaints according to company policies and procedures
  • Oversee and maintain store inventory
  • Manage product quality and on-shelf availability
  • Prepare daily sales and inventory reports for upper management
  • Supervise and motivate staff to enhance performance.

Education

High School Diploma -

Noxubee County High School
Macon, MS
05-2019

Skills

  • Loading and Unloading
  • Warehouse Safety
  • Pallet Jack Operation
  • POS Systems
  • Customer Service Management
  • Friendly and Positive

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Package handler

United postal service (UPS)
10.2023 - 02.2024

Assistant Store Manager

Family Dollar
04.2023 - 01.2024

Assistant Manager

Subway
02.2022 - 04.2023

High School Diploma -

Noxubee County High School

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Cortez Williams