Cortez Simmons
Philadelphia,PA
Summary
Experienced with resolving passenger inquiries and issues promptly and effectively. Utilizes strong communication and interpersonal skills to ensure passenger satisfaction. Track record of maintaining calm and efficiency in high-pressure environments.
Overview
23
23
years of professional experience
Work History
Assistant Conductor
SEPTA
08.2025 - Current
- Assisted in coordinating train schedules to enhance operational efficiency.
- Supported daily operations by monitoring service adherence and addressing passenger inquiries.
- Collaborated with team members to implement safety protocols and improve compliance standards.
- Conducted regular inspections of equipment to ensure optimal performance and safety measures.
- Led initiatives for customer engagement strategies, fostering a positive passenger experience across services.
Account Manager
Oracle Protection Services
05.2016 - 08.2024
- Worked flexible hours; night, weekend, and holiday shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created efficient work schedules for each team member to maintain deadlines and fully staff shifts.
- Built, managed and coached insourced and outsourced teams.
- Worked with management team to implement proper division of responsibilities.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference purposes.
- Set overall vision and provided team leadership.
- Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
- Identified individual employee's unique work styles and adapted management methods.
- Evaluated employee performance and coached and trained to improve weak areas.
- Handled complaints and resolved issues to meet changing needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Sales Associate
Danny's Midnight Confessions
10.2012 - 05.2016
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Tracked stock using company inventory management software.
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Solved customer challenges by offering relevant products and services.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Processed product returns and assisted customers with other selections.
- Prepared large cash deposits with zero discrepancies.
- Achieved perfect attendance and on-time record.
- Completed orders and organized product deliveries to meet customer timetables.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Bank Teller
Citibank
03.2014 - 05.2014
- Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Stocked supplies for customers and personal teller station.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Processed customer transactions promptly, minimizing wait times.
- Handled various accounting transactions.
- Maintained friendly and professional customer interactions.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Developed and maintained courteous and effective working relationships.
Bank Teller
Wells Fargo
02.2010 - 02.2012
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Assisted customers with compromised debit cards and issued new credentials.
- Counted and packaged currency and coins.
- Sold and cross-sold bank products to new and existing customers.
- Accessed computerized financial information to answer questions related to specific accounts.
- Placed orders for customer checks and verified starting numbers.
- Reconciled cash drawer and resolved discrepancies.
- Audited fellow teller currency to contribute to dual-control procedures.
- Provided customer records on demand, including account statements and copies of checks.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Turned in excess cash to maintain drawer security.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Answered telephone inquiries on banking products, including checking, savings, loans and lines of credit.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Processed customer transactions promptly, minimizing wait times.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Stocked supplies for customers and personal teller station.
Sales Associate
Danny's Midnight Confessions
07.2005 - 02.2010
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Tracked stock using company inventory management software.
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Solved customer challenges by offering relevant products and services.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Processed product returns and assisted customers with other selections.
- Prepared large cash deposits with zero discrepancies.
- Achieved perfect attendance and on-time record.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Completed orders and organized product deliveries to meet customer timetables.
- Developed, marketed and sold full range of products and support services.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Maintained records related to sales, returns and inventory availability.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Provided positive first impressions to welcome existing, new and potential customers.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Educated associates on market trends and stayed up-to-date on forecasts.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Sales Associate
Gap Inc, Old Navy
05.2003 - 03.2006
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Tracked stock using company inventory management software.
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Solved customer challenges by offering relevant products and services.
- Prepared large cash deposits with zero discrepancies.
- Achieved perfect attendance and on-time record.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Developed, marketed and sold full range of products and support services.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
Education
High School Diploma -
Simon Gratz High School
Philadelphia, PA06-2001
Skills
- Multitasking abilities
- Ticketing system
- Public speaking confidence
- Professionalism and poise
- Public announcements
- Cash management
- Computer proficiency
- MS Office
- Good listening skills
- Detail-oriented
- Leadership
Accomplishments
- OIC of the year
- Trained and mentored several employees.
Timeline
Assistant Conductor
SEPTA
08.2025 - Current
Account Manager
Oracle Protection Services
05.2016 - 08.2024
Bank Teller
Citibank
03.2014 - 05.2014
Sales Associate
Danny's Midnight Confessions
10.2012 - 05.2016
Bank Teller
Wells Fargo
02.2010 - 02.2012
Sales Associate
Danny's Midnight Confessions
07.2005 - 02.2010
Sales Associate
Gap Inc, Old Navy
05.2003 - 03.2006
High School Diploma -
Simon Gratz High School