CORTIGA COLBERT
Cleveland,OH
Summary
Skilled professional with an extensive background in customer service. Calm and poised in the most pressure-driven situations. Pursuing an Online Chat Specialist position where excellent response and writing skills will help improve a company's success. Self-assured professional with the desire to be challenged on the job. Pursuing a position as an an Online Chat Specialist where dynamic communication skills can be utilized. Motivated customer service professional with proven record of building dynamic relationships and retaining clients. Highly effective in coaching peers while demonstrating exemplary communication skills.
Overview
5
5
years of professional experience
Work History
Online Chat Representative
Delta Computer Group
05.2021 - 07.2023
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Monitored customer conversations and provided timely, knowledgeable assistance.
- Handled inbound customer chat conversations from various websites.
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
- Assisted customers with order placement, product returns and order tracking.
- Worked closely with each customer to carefully resolve issues within timely fashion.
- Assisted department with email-based and phone support when call center was busy or short-staffed.
Online Customer Service Representative
Fed Ex Freight
01.2018 - 02.2021
- Answered live online chats to give quick answers and solve problems faster.
- Conducted quality assurance reviews of website to maintain accuracy of online booking tool.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
- Conducted customer service training sessions for new team members.
- Assisted clients with product questions to facilitate online ordering process.
- Helped customers navigate website to order [Product or Service] online for added convenience and access to larger inventory.
- Developed customer service processes to improve customer satisfaction.
- Monitored customer feedback and performance indicators to identify areas for improvement.
- Documented and updated customer records in [Software] to record interactions and facilitate follow-up.
- Responded to website and email inquiries within [Number] business days to maintain customer satisfaction and generate positive reviews.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
No Degree - Business Administration And Management
Everest College - Everett
Everett, WA07.2025
High School Diploma -
Collinwood High School
Cleveland, OH06.1991
Skills
- Process Management
- Effective Customer Communication
- Client Support
- Billing Adjustments and Refunds
- Customer Education
- Complex Product Knowledge
- Online Chat
- Process Transactions
Timeline
Online Chat Representative
Delta Computer Group
05.2021 - 07.2023
Online Customer Service Representative
Fed Ex Freight
01.2018 - 02.2021
No Degree - Business Administration And Management
Everest College - Everett
High School Diploma -
Collinwood High School
Similar Profiles
John Borden IVJohn Borden IV
Assistant Analyst at Delta Computer SolutionsAssistant Analyst at Delta Computer Solutions
Sammy MainaSammy Maina
WiFi Integrator at Delta Network Solutions - TCS Computer ServicesWiFi Integrator at Delta Network Solutions - TCS Computer Services
Karim El KhouryKarim El Khoury
Regional Sales Director IMENA at Computer Modeling GroupRegional Sales Director IMENA at Computer Modeling Group