Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cortina Alford

Philadelphia,PA

Summary

Accomplished Flight Attendant offering over 5 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

14
14
years of professional experience

Work History

Flight Attendant

American Airlines
04.2023 - Current
  • Ensured safety and comfort of customers onboard aircraft.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Performed pre-flight cabin checks to maintain operational safety and emergency equipments.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Relayed updates and information to passengers, and crew, after confirming key details with pilot.
  • Used excellent customer service skills in addressing passengers' needs.


Flight Attendant

Frontier Airlines
11.2017 - 10.2022
  • Ensures safety and satisfaction of passengers by remaining attentive to needs, addressing concerns, and enforcing safety protocols.
  • Provides clear explanations and demonstrations of safety equipment (seatbelts, oxygen masks, etc.) and procedures.
  • Maintains open communication between passengers, cabin crew, and flight deck throughout flight.
  • Sells snacks and beverages onboard, offers product information, and maintains cleanliness by removing waste.
  • Complies with all Federal Aviation Regulations and Frontier Airlines policies and procedures.

Cashier

Lowe’s
01.2016 - 08.2017
  • Assisted customers in locating products and offered recommendations if desired product was out of stock.
  • Processed cash and card transactions and completed refunds, returns, and specialty product orders.
  • Handled stocking duties and maintained clean and presentable work environment.

Head Cashier

The Home Depot
06.2014 - 07.2015
  • Stayed updated on products and promotions to assist customers and drive sales.
  • Served as supervisor and coach who administered training for Front End Associates.
  • Provided first-level escalation for customer issues and ensured suitable resolution to all matters.

Youth Counselor

YMCA
02.2013 - 03.2014
  • Met with youth and their families to conduct intakes, gather information, and verify placement.
  • Facilitated weekly and daily sessions with campers in adherence to guidelines.
  • Modeled coping techniques and promoted positive behavior.

Caregiver

Day Nursery of Abilene
11.2012 - 11.2013
  • Administered lesson plans aligned with positive cognitive, language, social-emotional, and physical development.
  • Promoted creative expression and cultural diversity in activities and lessons.
  • Provided additional support to children and notified parents of any issues.

Cashier

McDonald’s
05.2009 - 06.2011
  • Took customer orders, offered recommendations, and promoted new products.
  • Prepared food and drinks with focus on maintaining quality and safety standards.
  • Accountable for cash handling, drive-through service, cleaning duties, etc.

Education

EMT-B Coursework -

Texas State Technical College
Abilene, TX
2013

General Education - undefined

Cisco Jr. College
Abilene, TX
2011

Skills

  • Interpersonal: Communication (written and verbal), teamwork, relationship building, cultural awareness, presentation
  • Organizational: Time management, adaptability, sales techniques, emergency procedures, regulatory compliance
  • Team Oversight
  • Company Culture and Values
  • Social Perceptiveness
  • Reading Comprehension
  • Public Speaking
  • Critical Thinking
  • Verbal and Written Communication
  • Safety Procedures
  • Hospitality Service Expertise

Timeline

Flight Attendant

American Airlines
04.2023 - Current

Flight Attendant

Frontier Airlines
11.2017 - 10.2022

Cashier

Lowe’s
01.2016 - 08.2017

Head Cashier

The Home Depot
06.2014 - 07.2015

Youth Counselor

YMCA
02.2013 - 03.2014

Caregiver

Day Nursery of Abilene
11.2012 - 11.2013

Cashier

McDonald’s
05.2009 - 06.2011

EMT-B Coursework -

Texas State Technical College

General Education - undefined

Cisco Jr. College

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Cortina Alford