Cortland Butler
Chicago,IL
Summary
Reliable and hardworking customer service professional with demonstrated multitasking skills in fast-paced settings. Knowledgeable about processing paperwork and payments to complete orders while coordinating shipments and coordinating timely deliveries. Well-organized, proactive and detail-oriented.
Overview
13
13
years of professional experience
Work History
Customer Service Assistant
Chicago Transit Authority, CTA
Chicago, IL
03.2025 - Current
- Assisted customers with inquiries regarding transit schedules and routes.
- Provided information on fare options and ticket purchasing processes.
- Resolved customer complaints through effective communication and problem-solving.
Rail Janitor Apprentice
Chicago Transit Authority
Chicago, IL
03.2024 - 03.2025
- Maintains rail system stations and facilities in order to provide a clean, neat, and orderly experience for all
- Ensures that public areas like turnstiles, escalators, agent booths are sanitized, leading to increased public safety
- Serves as a point of contact on the platform for passengers, both providing directions and communicating with Customer Service Assistant in event of emergency
- Safely removes bio-hazardous waste and dispose of in designated areas
Delivery Driver
Courier Express One
Chicago, IL
12.2018 - 04.2020
- Transported a variety of items, from food to furniture, to customers or businesses
- Followed assigned routes and meet tight deadlines to ensure timely deliveries, as well as maintained detailed logs
- Carefully loaded, unloaded, and handled packages to prevent damage
- Provided excellent customer service by being courteous and professional
- Operated company vehicles safely and lawfully, adhering to traffic regulations
- Performed basic vehicle maintenance checks and report any mechanical problems
- Utilized GPS or mapping systems to navigate routes efficiently
Cashier/ Stocker
Family Dollar
Chicago, IL
02.2018 - 12.2018
- Unpacked and stocked merchandise on shelves, following designated layouts and planograms
- Maintained accurate inventory levels by restocking low stock items and notifying supervisors of depletion
- Rotated stock to ensure fresh products are at the front and expired items are removed.
- Created attractive and well-organized displays that promote products and adhere to company guidelines.
- Assisted in maintaining store cleanliness by taking out trash and wiping down surfaces as needed
- Provided friendly and helpful customer service by assisting customers in locating items and answer questions
Machine Operator
Georgia Nut Company
Niles, IL
08.2017 - 01.2018
- Set up machines according to production schedules and recipes
- Monitored machine performance, including gauges, dials, and product characteristics
- Adjusted settings as needed to maintain consistent quality, production flow, and met output targets
- Troubleshooted minor machine malfunctions and report major issues to maintenance personnel
- Strictly adhered to all safety regulations and wear required Personal Protective Equipment (PPE) at all times
- Performed basic cleaning and sanitation of assigned machines following company procedures
- Conducted regular visual inspections of candy during production to identify and remove any imperfections
Shuttle Bus Driver
Enterprise Holdings
Chicago, IL
11.2012 - 04.2017
- Operated a shuttle bus safely and lawfully, adhering to traffic regulations and company policies
- Followed designated routes and schedules to ensure timely arrival at pick-up and drop-off points
- Practiced defensive driving techniques to prioritize passenger safety
- Provided courteous and professional service to all passengers
- Answered questions and assist passengers with boarding, disembarking, and luggage (if applicable)
- Conducted pre-trip inspections of the bus to ensure it's in safe working condition
Education
Work Readiness Certificate -
Safer Foundation
Cognitive Behavioral Therapy Training Certificate -
OSHA-10 Certification -
Sleep Apnea and Fatigue Awareness Certificate -
POAR Training -
Chicago Transit Authority
Skills
- PDF Skills
- Basic Computer Skills
- Time Management
- Teamwork
- Collaboration
- Reliability
- Power Pallet Jack
- RF Scanners
- Customer service
- Effective communication
- Call center experience
- Call center operations
Education And Certifications
- Work Readiness Certificate, Safer Foundation
- Cognitive Behavioral Therapy Training Certificate
- OSHA-10 Certification
- Sleep Apnea and Fatigue Awareness Certificate
- POAR Training, Chicago Transit Authority
Timeline
Customer Service Assistant
Chicago Transit Authority, CTA
03.2025 - Current
Rail Janitor Apprentice
Chicago Transit Authority
03.2024 - 03.2025
Delivery Driver
Courier Express One
12.2018 - 04.2020
Cashier/ Stocker
Family Dollar
02.2018 - 12.2018
Machine Operator
Georgia Nut Company
08.2017 - 01.2018
Shuttle Bus Driver
Enterprise Holdings
11.2012 - 04.2017
Work Readiness Certificate -
Safer Foundation
Cognitive Behavioral Therapy Training Certificate -
OSHA-10 Certification -
Sleep Apnea and Fatigue Awareness Certificate -
POAR Training -
Chicago Transit Authority