Cortland Gallaway
Mebane,NC
Summary
Dynamic logistics professional with extensive experience at Ceva Logistics, excelling in customs compliance and client relationship management. Proven track record in enhancing customer satisfaction and retention through effective communication and operational reporting. Skilled in tariff classification and contract negotiation, driving successful outcomes in complex supply chain environments.
Overview
12
12
years of professional experience
Work History
OPS Management Brokerage/Customs
Ceva Logistics
Durham, NC
08.2025 - Current
- Gather, prepare, and submit customs declarations and foreign trade documents, as well as electronic filings
- Ensure that shipments comply with all national and international regulations and advise clients on customs requirements.
- Determine the correct tariff schedule for products, calculate applicable duties and taxes.
- Manage the entire process of getting goods cleared for import or export, which can also include arranging for inspections
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized various software and tools to streamline processes and optimize performance.
- Conducted testing of software and systems to ensure quality and reliability.
Senior Key Account Manager
Ceva Logistics
Durham, NC
04.2023 - 08.2025
- Communicating with clients by phone, through email and face-to-face to ensure their needs are understood and addressed.
- Building strong client relationships to maintain old business and acquire new customers.
- Collaborating with various internal departments to ensure they fulfill all customer requests.
- Resolving complaints and keeping track of all processes that pertain to the client’s desires.
- Acting as the client’s representative in a firm to ensure their demands are met with a focus on improving the customer experience.
- Develop critical relationships with internal or external customers, maintaining customer profiles, details and service needs.
- Address sensitive, escalated internal or external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs.
- Work with supervisors and trainers to ensure staff are trained, provides assistance and feedback and completes appropriate forms or documents when required.
- Prioritize and assign work and provides work direction.
- Assist with overseeing the processing of services and customer service commitments to reflect established company policies, procedures, and requirements.
- Identify and provide services or assist others that require specialized or expedited handing.
- Track orders and shipments and assist with tracing as needed; usually sensitive, domestic and may involve international operations.
- Run, analyze, and summarize more complex operational reports and details; present information to co-workers or supervisors are needed.
- Prepare information required for quotes or address potential services; provide more complex quotes.
- Communicate with internal and external customers, carriers and providers on a variety of issues, to include arranging service, invoice and billing, service delivery, problem resolution, and other operational needs; assist others on specialized to sensitive needs.
- Ensure compliance with company policies and procedures and operate in a safe and effective work environment; assist others with understanding operational items.
- Developed strong relationships with key clients to enhance satisfaction and loyalty.
- Coordinated cross-functional teams to ensure seamless service delivery for accounts.
- Analyzed market trends to identify opportunities for client growth and expansion.
- Conducted regular account reviews to address client needs and challenges proactively.
- Crafted tailored solutions based on client feedback and industry landscape analysis.
- Led negotiations for contract renewals, ensuring alignment with company objectives.
- Trained junior account managers on best practices for client management strategies.
- Identified customer needs, developed action plans to address them, and ensured successful implementation of solutions.
- Maintained a high level of customer service by responding promptly to inquiries and resolving issues quickly.
3PL Logistics Coordinator
Ceva Logistics
Durham, NC
04.2021 - 05.2023
- Develop critical relationships with internal or external customers, assist with account management such as maintaining customer profiles, details and service needs.
- Address sensitive, escalated internal or external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs.
- Work with supervisors and trainers to ensure staff are trained, provides assistance and feedback and completes appropriate forms or documents when required.
- Prioritize and assign work and provides work direction.
- Assist with overseeing the processing of services and customer service commitments to reflect established company policies, procedures, and requirements.
- Identify and provide services or assist others that require specialized or expedited handing.
- Track orders and shipments and assist with tracing as needed; usually sensitive, domestic and may involve international operations.
- Run, analyze, and summarize more complex operational reports and details; present information to co-workers or supervisors are needed.
- Prepare information required for quotes or address potential services; provide more complex quotes.
- Communicate with internal and external customers, carriers and providers on a variety of issues, to include arranging service, invoice and billing, service delivery, problem resolution, and other operational needs; assist others on specialized to sensitive needs.
- Ensure compliance with company policies and procedures and operate in a safe and effective work environment; assist others with understanding operational items
SCM Warehouse Manager
Q-Edge Corporation/Foxconn
Durham, NC
06.2014 - 04.2021
- Assess appropriate material handling equipment needs to load, move, or store materials until a build work order is initiated
- Review or update supply chain practices in accordance with new or changing environmental policies, standards, regulations, or laws
- Ensures products, parts, or supplies are shipped, distributed, or received in an efficient manner
- Inspects physical condition of warehouse and equipment and prepares work order for repairs and requisitions for replacement of equipment
- Works with director in ensuring coordination of warehouse activities such as production, sales, records control, and purchasing departments
- Takes precautions to secure warehouse contents against loss. Evaluates inventory on hand
- Provide Training for staff
- Develop new SOP’s for daily functions
Education
Bachelors Degree - Business Administration and Management
University of North Carolina At Chapel Hill
Chapel Hill, NC12-2015
Associate Degree - Business Administration
Durham Technical Community College
Durham, NC05-2012
Skills
- Customer Relations & Retention
- Order Process
- Supply Chain Management
- Quality Assurance/Control
- Document Control
- Account Management
- Invoice/Billing
- SOP Development
- Supply chain management
- Customs compliance
- Tariff classification
- Electronic filing
- Client relationship management
- Cross-functional collaboration
- Operational reporting
- Market trend analysis
- Contract negotiation
- Attention to detail
- Effective communication
- Microsoft office
Summary Of Qualification
Qualified professional with 10+ years of experience working in diverse customer service environments and 10+ years in a management capacity. Maintaining a book of business excellent customer service skills and zest with maintaining client relationships. Skilled in areas of order processing, warehouse management, inventory control. Hardworking, energetic, and reliable; recognized for assuming additional responsibilities. Excellent problem solver with strong quality assurance/quality control aptitude, and looking to make a solution to your supply chain.
Timeline
OPS Management Brokerage/Customs
Ceva Logistics
08.2025 - Current
Senior Key Account Manager
Ceva Logistics
04.2023 - 08.2025
3PL Logistics Coordinator
Ceva Logistics
04.2021 - 05.2023
SCM Warehouse Manager
Q-Edge Corporation/Foxconn
06.2014 - 04.2021
Bachelors Degree - Business Administration and Management
University of North Carolina At Chapel Hill
Associate Degree - Business Administration
Durham Technical Community College