Hi, I’m
Cortland Pinnick
Bolingbrook,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure A OPEN position. Ready to help team achieve company goals.
Overview
5
years of professional experience
Work History
DRILLY'S PGBolingbrook, IL
Computer Programmer/Sales Associate
01.2020 - Current
Job overview
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Built databases and table structures for web applications.
- Tested hardware and performed troubleshooting techniques to identify problems.
- Integrated constructive programs into cohesive product.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Inspected and tested faulty circuit boards and microprocessors.
- Trained new team members on best practices in managing computer systems effectively, fostering a culture of continuous learning among staff members.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained a clear understanding of job expectations, continuously updating skillsets through relevant training and certification programs.
- Sorted documents and maintained organized filing process.
- Assisted in training new employees on proper data entry procedures and best practices.
- Assisted with file organization, ensuring documents were properly categorized and easily accessible for team members.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Proven ability to learn quickly and adapt to new situations.
- Cultivated interpersonal skills by building positive relationships with others.
- Successfully migrated existing applications to cloud platforms for enhanced scalability and costefficiency.
- Mastered multiple frameworks for software development.
N.F.I LOGISTICS
Driver/Driver and Transport Manager
09.2019 - 08.2023
Job overview
- Collaborated with human resources to recruit qualified drivers, leading to improved overall team performance.
- Prospected for leads to build pipeline and convert to sales opportunities.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Monitored compliance with DOT regulations and maintained necessary documentation for audits and inspections.
- Coordinated with drivers to organize timely pickup and delivery.
- Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
- Counseled drivers on violations of company policy or service standards to improve performance.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Reduced accidents and safety incidents through rigorous monitoring of driver behavior and adherence to safety protocols.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Broadstep
Direct Support Professional
06.2022 - 02.2023
Job overview
- Led patient or group recreational activities for enhanced patient outcomes.
- Supervised daily activities and provided assistance to staff.
- Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Administered medication as directed by physician.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored progress and documented patient health status changes to keep care team updated.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Entrusted to handle confidential and sensitive situations in professional matter.
Education
Illinois CollegeJacksonville, IL
GED
160 ACADEMY Joliet, IL
No Degree from CLASS A CDL'S
08.2018
Skills
- Organizational Skills
- Attention to Detail
- First Aid/CPR
- Microsoft Word
- Good Telephone Etiquette
- Friendly, Positive Attitude
- Troubleshooting
- Organization
- Public Speaking
- Verbal Communication
- Microsoft Office
- Flexible and Adaptable
- Data Center Operations
- Load Calculation
- Calm Under Pressure
Timeline
Direct Support Professional
Broadstep
06.2022 - 02.2023
Computer Programmer/Sales Associate
DRILLY'S PG
01.2020 - Current
Driver/Driver and Transport Manager
N.F.I LOGISTICS
09.2019 - 08.2023
Illinois College
GED
160 ACADEMY
No Degree from CLASS A CDL'S
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