Cortland I. Shell
Columbia,USA
Summary
Technologically savvy and solution-oriented professional with hands-on experience in managing critical IT infrastructure, network administration, and end-user support across military and corporate sectors. Demonstrated expertise in enhancing system reliability, security, and performance through strategic planning and implementation of advanced IT solutions. Skilled in diagnosing and resolving complex technical issues to ensure optimal network functionality and system compliance with rigorous standards. Proven ability to lead cross-functional teams in high-pressure environments while fostering international collaboration and achieving significant operational improvements.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Comm Focal Point Technician
Agile Defense
Sumter, SC
03.2024 - Current
- Perform troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Manage user accounts and passwords on the company's servers.
- Monitor system performance to ensure optimal efficiency of IT infrastructure.
- Update existing software applications to ensure compatibility with new operating systems.
- Troubleshoot network problems related to connectivity, printers, routers, switches.
- Resolve technical issues with remote access services such as VPNs and Citrix XenApp Server connections.
- Deploy updates across multiple workstations simultaneously using automated tools.
- Respond promptly to service tickets submitted by users experiencing technical difficulties.
- Administer email systems, ensuring efficient and secure communication.
- Provide technical support and guidance to users, resolving tickets monthly.
- Develop and enforce IT policies and procedures, aligning with industry best practices.
- Trained staff on new technologies and systems, enhancing team skills and productivity.
- Managed and maintained user accounts, ensuring secure access and data integrity.
SGT/25B Senior Information Technology Specialist
Army National Guard
Columbia, USA
11.2019 - Current
- Fostered international collaboration, working with high-ranking officials from various countries to deliver customized IT solutions
- Selected from over 1K soldiers for the Brightstar military assignment in Marsa Matruh, Egypt, while serving as a key IT specialist among representatives from 34 countries.
- Volunteered for extended nine-month deployment with Charlie Co. 151 Expeditionary Signal Battalion and 168th Engineer Brigade, while resolving over 500 IT-related tickets
- Oversaw daily accountability and maintenance of more than 20 command post nodes and satellite systems across multiple sites in Kuwait and Jordan, while contributing to the strategic success of international military operations.
- Manage daily operation and connectivity of computer systems and satellite equipment to ensure smooth communication and system reliability.
- Diagnose and resolve technical issues by providing expert technical support and assistance.
- Maintain local area network (LAN) setups, including the installation and operation of computer systems.
- Conduct daily briefings for leadership on system statuses and network updates.
- Install and monitor network hardware, such as routers and switches, to ensure a robust network infrastructure.
- Facilitate communication between computer systems and satellite transmission systems.
- Set up and administer the Command Post Node (CPN) stack to ensure secure and efficient communication channels.
- Develop and implement strategies for optimal equipment use aimed at enhancing security protocols and system compliance with Army standards.
- Provide end-user support, including the installation of fiber optic Ethernet cables and troubleshooting Outlook Email Exchange Server issues.
- Ensure operational continuity and security by demonstrating expertise in troubleshooting and maintaining IT infrastructure
Logistics Account Executive
Total Quality Logistics
Columbia, USA
11.2021 - 10.2022
- Managed and coordinated shipping solutions for leading companies to ensure compliance with regulations for large commodity shipments
- Facilitated timely pickups and deliveries for major clients, such as Hershey, Fruit of the Loom, and Clorox
- Sustained and grew client relationships through diligent account management aimed at ensuring punctual product transportation
- Achieved cost efficiencies and operational improvements by negotiating terms with vendors and transportation partners
- Adapted to market fluctuations by negotiating contracts up to $50K, optimizing financial outcomes for both company and clients
- Achieved highest call volume in the office, with consistent #1 rating for engaging in up to eight hours of customer calls weekly through excellent customer service aimed at ensuring satisfaction and loyalty
Education
Associate's Degree - Information Technology & Networking
DeVry University
Lisle, IL05.2022
Skills
- Network Administration & Security
- System Connectivity & Reliability
- Security Plus (Sec) Knowledge
- Technical Support & Troubleshooting
- PowerShell Scripting & Automation
- Satellite Communication Systems
- Cisco Routing & Switching Techniques
- Virtualization Software Implementation
- LAN/WAN Configuration & Management
- Fiber Optic/Ethernet Cabling Solutions
- Vulnerability Assessment
- Team Training & Leadership
- IT Infrastructure Management
- Network Hardware Installation
Certification
Sec+ Certification
Volunteer Experience
- USO United Service Organizations, Udari, Kuwait, 07/01/23, 11/01/23, Ensured successful execution of events in collaboration with volunteers and USO staff through exceptional leadership/teamwork., Led the organization and coordination of diverse events and activities for military personnel and families, including holiday parties, movie nights, and sports tournaments, enhancing community spirit and support.
- Spring Valley High School University of South Carolina Concessions, Columbia, SC, 10/01/18, 10/01/19, Attained highest customer satisfaction by providing food/beverage services during University of South Carolina football games.
Timeline
Comm Focal Point Technician
Agile Defense
03.2024 - Current
Logistics Account Executive
Total Quality Logistics
11.2021 - 10.2022
SGT/25B Senior Information Technology Specialist
Army National Guard
11.2019 - Current
Sec+ Certification
Associate's Degree - Information Technology & Networking
DeVry University
Similar Profiles
Laforest CannonLaforest Cannon
Telecommunications Technician at Agile DefenseTelecommunications Technician at Agile Defense
DARRAN JAMALL KELLEYDARRAN JAMALL KELLEY
Information Security Specialist at Agile DefenseInformation Security Specialist at Agile Defense
GAIL JAMISONGAIL JAMISON
Cyber Analyst II at Agile DefenseCyber Analyst II at Agile Defense