Cortland Weatherspoon
Denver,CO
Summary
Certified Information Technology Specialist and Military Veteran with a Secret Security Clearance and over 6 years of proven experience as a System Administrator, IT Help Desk Support and 2 years as an IT Supervisor. Accomplished measurable results while leading a team of 8 in a dynamic, fast – paced environments. Possess a comprehensive background in networking derived from conducting domestic and global operations in Korea and Fort Bliss, TX. Managed risk upon multiple lines to protect assets, property, and equipment valued over $2 million while meeting expectations of senior leadership. Possess extensive knowledge in computer software and hardware. Recipient of multiple awards for outstanding performance and professionalism.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Midfielder (Professional Soccer)
FC Indiana Lions
05.2012 - 08.2013
Information Technology Specialist
United States Army
12.2014 - 06.2020
- Removed and replaced malfunctioning components to correct hardware problems
- Removed malware, ransomware and other threats from laptops and desktop systems
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
- Documented all support interactions in system for future reference and addition to knowledge base
- Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution
- Engaged end users and answered questions via email, phone and in forums
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Trained and guided team members to maintain high productivity and performance.
- Configured hardware, devices and software to set up work stations for employees
- Installed, maintained and troubleshot CISCO Phones for high ranking personel
- Installed and maintained CISCO Webex and Meeting
- Troubleshooting of Windows 7, 8 and 10 using lifetime of personal and work experience
- Removed, added and created Users and Computers to Windows Active Directory
- Reimaged laptops using CD-Rom and IPV4 network
- Troubleshoot and connecting routers, switches and sitallites to give internet access to Field Hospitals, ROK Army and Signal Battions.
Deployment Technician/ Deployment Supervisor
Apex Systems
07.2020 - 09.2021
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Linked computers to network and peripheral equipment, including printers and scanners.
- Configured hardware, devices and software to set up work stations for employees.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Patched software and installed new versions to eliminate security problems and protect data.
- Setup, installed and configured computers in various business locations to support operations and reporting.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
- Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
- Identified individual employee's unique work styles and adapted management methods.
- Conducted scheduled and impromptu evaluations to assess work performance.
IT Help Desk Analyst
Enterprise Service Desk
09.2021 - Current
- Provided end-user troubleshooting and desktop support.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Trained new employees on basic day to day operations.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Coached and trained end-users on functions, features and basic troubleshooting of software such as Outlook and Adobe.
Education
Information Technology
Ft. Gordon Cyber Center of Excellence
Augusta Ga07.2015
Vocational Certificate - Network Security Administration
American Business And Technology University
Saint Joseph, MO06.2021
Skills
- Security Clearance
- Software updates
- Microsoft Active Directory
- Hardware installations
- Problem-solving skills
- Device configuration
- Troubleshooting
- Technical support
- Hardware knowledge
- Desktop support
- Microsoft Windows 7, 8 & 10
- Windows Servers 2008
- Customer service
- Organization
- Linux Ubuntu
- Linux VM
Certification
- CompTIA Security+
Timeline
IT Help Desk Analyst
Enterprise Service Desk
09.2021 - Current
Deployment Technician/ Deployment Supervisor
Apex Systems
07.2020 - 09.2021
Information Technology Specialist
United States Army
12.2014 - 06.2020
Midfielder (Professional Soccer)
FC Indiana Lions
05.2012 - 08.2013
Information Technology
Ft. Gordon Cyber Center of Excellence
Vocational Certificate - Network Security Administration
American Business And Technology University
- CompTIA Security+
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