Cortlon Pugh

General office duties answering phones, motivating guiding and counseling clients through treatment, Scheduling appointments.

Respond to high volume inbound calls while compassionately handling questions/concerns

Schedule new patient appointments

Use trained sales techniques to reach company goals of appointments set and customer satisfaction

• Adhered to all applicable federal laws, rules, and regulations relating to rental agreements, tenant rights, and maintenance issues.
• Conducted unit move-out inspections to identify necessary repairs and record damages.
• Managed all property records, including tenant files, financial accounts, and maintenance histories.
• Marketing, pricing and reservations , maintenance ,housekeeping
• Handled over 50+ calls daily, providing outstanding client support remotely
• Managed time efficiently and organized schedules according to work-from-home requirements
• Resolved issues promptly and collaborated with teams to ensure exceptional customer service

• DNA Collector handling confidential and sensitive information, answering multi line telephones and directing callers to the appropriate destination
• Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.

• Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff
• Answer patient call signals

• Answer customers' questions about merchandise and advise customers on merchandise selection
• Take inventory or examine merchandise to identify items to be reordered or replenished.