Cortlyn Bridges

Work History

Los Angeles Family Housing

North Hollywood, CA

01.2023 - Current

Train and track usage of CES database for 20+ hospital staff; strategizing step by step process and increasing intake efficiency by 30%
Represent Los Angeles branch at national conferences; collaborate with other practitioners to dissect areas of improvement, share best practices, and develop solution focused action plans
Interview and refer 100+ patients to assessments, resources, and services to increasing the number of unhoused people transitioning into housing
Provided basic technical support and troubleshooting to hospital staff and unhoused population using CES database
Foster an environment of trust, open communication, and constructive feedback to ensure strong team collaboration
Helped clients set appointments, discussed plans and followed up to check on concerns.
Participated in improvement planning to optimize services and improve future care.
Assisted patients in understanding individual rights and responsibilities in regards to care, coverage, and payment.

Unhoused Services, Street Plus

Burbank, CA

11.2021 - 12.2022

Act as Liaison between unhoused individuals, case managers, and city of Burbank Officials providing consistent communication and building trust
Independently survey the city of Burbank to locate houseless individuals and provide aid for housing, food, community, and mental health resources focusing on positively increasing individuals well-being
Partner with Case Managers and Non-profit organizations to develop innovative processes to assist unhoused individuals
Prepare forms and individuals for Emergency Housing Voucher and Permanent Supportive Housing increasing the number of people moved to homes by 20%
Provide “on-call” support to leadership and field members to ensure that resources are always available

Hilton Garden Inn

Burbank, CA

02.2017 - 10.2021

Received 90%+ guest satisfaction rate by being approachable, knowledgeable of company policies, and quickly resolving inquiries and complaints
Generate daily departure folios, account close outs, payroll hours, housekeeping reports, and balance receipts to maintain accurate financial information
Collaborated with leadership, sales, and housekeeping to ensure high quality rooms and efficient sanitization processes to maximize room revenue
Trained 50+ new hires in check - in processes, guest service, company policies, and guest resources emphasizing client satisfaction
Tracked daily occupancy, reservations, sales, and other metrics identifying spending cuts that decreased the budget by $30,000 annually

Blessings Over Bridges

San Bernardino, CA

08.2015 - 02.2020

Built strong relationships with clients and vendors through transparency, professionalism, consistent communication / updates and positive engagements
Collaborate with clients to provide them with customized flyers, garments, decorations, and merchandise to maintain relationships with 30 plus regulars
Prepare budget reports, inventory lists, and documents to ensure they contain accurate information and business goes efficiently
Developed key operational initiatives to drive and maintain substantial business growth.

Thompson Family

Rowland Heights, CA

08.2013 - 02.2016

Organized and created daily routine, meals, outfits, and transportation for client.
Determined need for special assessment activities for complex cases, effectively handling care plans.
Document medical and external interactions to record development, assess opportunities for growth, provide accurate feedback where needed
Provide daily health and wellbeing assessments for clients ages 20 - 89 and provide updates to their guardians, including people with various physical capabilities to keep them safe and healthy
Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.