Cortlyn Bridges
Hospital Liaison
North Hollywood,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced Patient Advocate adept at conflict resolution, time management, and relationship building.
Overview
10
10
years of professional experience
Work History
Hospital Liaison
Los Angeles Family Housing
North Hollywood, CA
01.2023 - Current
- Train and track usage of CES database for 20+ hospital staff; strategizing step by step process and increasing intake efficiency by 30%
- Represent Los Angeles branch at national conferences; collaborate with other practitioners to dissect areas of improvement, share best practices, and develop solution focused action plans
- Interview and refer 100+ patients to assessments, resources, and services to increasing the number of unhoused people transitioning into housing
- Provided basic technical support and troubleshooting to hospital staff and unhoused population using CES database
- Foster an environment of trust, open communication, and constructive feedback to ensure strong team collaboration
- Helped clients set appointments, discussed plans and followed up to check on concerns.
- Participated in improvement planning to optimize services and improve future care.
- Assisted patients in understanding individual rights and responsibilities in regards to care, coverage, and payment.
Liaison | Outreach Specialist
Unhoused Services, Street Plus
Burbank, CA
11.2021 - 12.2022
- Act as Liaison between unhoused individuals, case managers, and city of Burbank Officials providing consistent communication and building trust
- Independently survey the city of Burbank to locate houseless individuals and provide aid for housing, food, community, and mental health resources focusing on positively increasing individuals well-being
- Partner with Case Managers and Non-profit organizations to develop innovative processes to assist unhoused individuals
- Prepare forms and individuals for Emergency Housing Voucher and Permanent Supportive Housing increasing the number of people moved to homes by 20%
- Provide “on-call” support to leadership and field members to ensure that resources are always available
Front Office Manager
Hilton Garden Inn
Burbank, CA
02.2017 - 10.2021
- Received 90%+ guest satisfaction rate by being approachable, knowledgeable of company policies, and quickly resolving inquiries and complaints
- Generate daily departure folios, account close outs, payroll hours, housekeeping reports, and balance receipts to maintain accurate financial information
- Collaborated with leadership, sales, and housekeeping to ensure high quality rooms and efficient sanitization processes to maximize room revenue
- Trained 50+ new hires in check - in processes, guest service, company policies, and guest resources emphasizing client satisfaction
- Tracked daily occupancy, reservations, sales, and other metrics identifying spending cuts that decreased the budget by $30,000 annually
CEO- Founder
Blessings Over Bridges
San Bernardino, CA
08.2015 - 02.2020
- Built strong relationships with clients and vendors through transparency, professionalism, consistent communication / updates and positive engagements
- Collaborate with clients to provide them with customized flyers, garments, decorations, and merchandise to maintain relationships with 30 plus regulars
- Prepare budget reports, inventory lists, and documents to ensure they contain accurate information and business goes efficiently
- Developed key operational initiatives to drive and maintain substantial business growth.
Care Coordinator
Thompson Family
Rowland Heights, CA
08.2013 - 02.2016
- Organized and created daily routine, meals, outfits, and transportation for client.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Document medical and external interactions to record development, assess opportunities for growth, provide accurate feedback where needed
- Provide daily health and wellbeing assessments for clients ages 20 - 89 and provide updates to their guardians, including people with various physical capabilities to keep them safe and healthy
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Education
Skills
PROFESSIONAL SKILLSAdvocate for Unhoused IndividualCoordinate Travel ArrangementsPatient AssessmentsCreate and Process ReportsCommunity OutreachGuest RelationsAttention to DetailMicrosoft Office SuiteHospital Experience
Resource advocacy
Discharge Planning
Follow-up requirements
Documentation skills
Timeline
Hospital Liaison - Los Angeles Family Housing
01.2023 - Current
Liaison | Outreach Specialist - Unhoused Services, Street Plus
11.2021 - 12.2022
Front Office Manager - Hilton Garden Inn
02.2017 - 10.2021
CEO- Founder - Blessings Over Bridges
08.2015 - 02.2020
Care Coordinator - Thompson Family
08.2013 - 02.2016
Premier Career College - ,