Cortnee Currie
Hughesville
Summary
Authorized to work in the US for any employer Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Stays on top of demands in fast-paced environments by effectively using slow periods.Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.
Overview
10
10
years of professional experience
Work History
Patient Access Coordinator
Calvert Internal Medicine
07.2024 - Current
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Facilitated communication between patients and various departments and staff.
- Greeted and assisted patients with check-in procedures.
- Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
- Suggested appropriate disposition to acting physicians based on assessment.
- Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Documented patient care with electronic medical record and distributed relevant information to other medical providers to update diagnostic and treatment plans.
Barista Trainer
Starbucks
11.2021 - Current
- Awarded Partner of the Quarter 2x
- Accelerated employee development with multifaceted training, mentoring and coaching approach. Went on to have three employees promoted to two team leads and one to assistant store manager
- Fostered team environment focused on customer satisfaction and efficiency.
- Doubled customer satisfaction and loyalty
- Navigated periods of high volume with calm demeanor to keep store operating to standard.
Assistant Store Manager
The Saba Group
08.2020 - 05.2021
- Oversaw rental/sales of storage units, customer service, answering of the phone, auctions and accounts receivable, calling delinquent customers, marketing, maintenance, cleaning storage units and overall upkeep of the facility
- Met customer demands by tracking market changes and revising strategies accordingly.
- Supported senior managers with day-to-day operational requirements.
- Collaborated with upper management to develop and implement business improvements.
Patrol Leader
First Security Services
05.2019 - 06.2020
- Secured premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
- Prevented losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers
- Completed reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Monitored crowded public areas and events to mitigate risk and promote safety.
Shift Manager/Key Holder
Tropical Smoothie Cafe
01.2018 - 08.2019
- Oversaw a team of 6 in which 2 had a language barrier
- Exercised composure under pressure and in escalated customer service scenarios.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Counted registers and cleaned and secured shop at end of shift.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
Barista
Target
06.2015 - 05.2017
- Created upselling techniques to boost order value, generating additional revenue.
- Conceptualized boards with daily specials, using creative colors, writing styles and designs to catch customers' eyes.
- Organized a presentable front counter with frequent cleaning and stocking.
Education
Associate - Graphic Design
College of Southern Maryland
La Plata, MDBachelor of Arts (B.A.) - Graphic Design
Arizona State University
Tempe, ArizonaSkills
- Risk management training
- Adobe Creative Suite proficiency
- Advanced graphic design skills
- Client support
- Skilled in both Mac OS and Windows 11
- Cash management
- Skilled in Microsoft Office tools
- Detail-oriented data entry
- Insurance verification
- HIPAA compliance
- Patient registration
- Strong organization
- Medical terminology
Timeline
Patient Access Coordinator
Calvert Internal Medicine
07.2024 - Current
Barista Trainer
Starbucks
11.2021 - Current
Assistant Store Manager
The Saba Group
08.2020 - 05.2021
Patrol Leader
First Security Services
05.2019 - 06.2020
Shift Manager/Key Holder
Tropical Smoothie Cafe
01.2018 - 08.2019
Barista
Target
06.2015 - 05.2017
Bachelor of Arts (B.A.) - Graphic Design
Arizona State University
Associate - Graphic Design
College of Southern Maryland
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